Job Description
Job Description
Job Description: Receives customer phone calls, emails, and requests for appointments, refills, or questions and delivers excellent customer service at all times.
ROLE AND RESPONSIBILITIES
• Greeting each customer quickly and with a cheerful happy voice.
• Provide customers with information and knowledge they need to make choices about their pet’s care.
• Answer calls on a multi-line system effectively and quickly, keeping hold times to a minimum.
• When taking messages for doctors, anticipate what information the doctor may need
• Take the initiative to be helpful to other team members and customers
• Prepare for the next day by generating consent forms and calling appointments for reminders
• Check in patients for outpatient and inpatient appointments
• Check out patients after appointments and when they purchase medications and/or food
• Completing refill requests
• Complete all tasks before leaving at the end of your shift.
• Keeping your work area clean and organized
• Have knowledge of basic medications we sell, and current specials/rebates
• Strive for customer service excellence
• Any other tasks assigned
• Be knowledgeable of vaccines and vaccine protocols
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High School Diploma
PREFERRED SKILLS
Time management skills, good oral and written communication skills, basic animal care, basic veterinary terminology, knowledge of common vaccines and vaccine protocols, initiate to work effectively without direct supervision and with a team. Must be able to multi-task efficiently under pressure.
ADDITIONAL NOTES
Ability to lift to 30 lbs
Company DescriptionThe clinic has been in business since the 1990's under Dr. Stacy Denney. Dr. Matt Burr purchased the clinic in late 2020. We have digital radiographs, ultrasound, and Idexx In-house laboratory.
Company Description
The clinic has been in business since the 1990's under Dr. Stacy Denney. Dr. Matt Burr purchased the clinic in late 2020. We have digital radiographs, ultrasound, and Idexx In-house laboratory.