Job Description
Job DescriptionGCA is seeking a full-time BPA-level Program Manager (PM) to serve as the primary point of contact for a client and provide leadership, oversight, and guidance across all Task Orders (TOs) issued under a Blanket Purchase Agreement (BPA). The PM will also serve as the Transition Manager for the contract and is ultimately accountable for the quality, efficiency, and successful execution of all TOs, including both technical and business process dimensions.
The PM will be a full-time corporate employee of GCA and possess organizational authority to manage all contract activities, including planning, organizing, staffing, directing, controlling, and reporting deliverables, schedules, and overall status to the client.
Key Responsibilities
- Serve as the clients primary point of contact and Transition Manager for the contract.
- Provide overall leadership and guidance for GCA personnel assigned to all TOs.
- Maintain ultimate responsibility for the quality, efficiency, and success of all TOs issued under the BPA.
- Manage and direct all contract activities, including planning, organizing, staffing, controlling, and reporting.
- Supervise technical efforts, assign taskings, and manage overall team performance.
- Exercise authority to commit GCA resources and make organizational decisions in response to client issues, concerns, or problems.
- Maintain availability to respond promptly to client questions, concerns, and comments, while proactively identifying and addressing potential contractual or programmatic risks.
Required Qualifications
- Bachelors degree in Computer Science/Engineering, Information Systems, Business, or a related field.
- Minimum of 10 years of program management experience, with at least 7 years in an enterprise IT environment of similar size and complexity.
- Program Management Professional (PgMP) or Project Management Professional (PMP) certification at time of application.
- Demonstrated experience managing complex IT architectures involving multiple operating systems, databases, networks, communications subsystems, and managed services.
- Experience supervising large-scale operations involving user and network systems integration, leading diverse teams across multiple skill categories.
- Experience in quality assurance environments, including customer satisfaction tracking, complaint resolution, and quality control programs.
- Proven expertise in manpower utilization, training, problem resolution, and employee relations (including subcontractor or teaming partner management).
- Strong written and verbal communication skills, with experience presenting to senior stakeholders.
- Experience supporting audits, including financial audits and Assessment and Authorization (A&A) reviews.