Job Description
Job Description
Toyota Experience Center Supervisor
What We’re Looking For:
Toyota Indiana is looking for a passionate and highly skilled Toyota Experience Center Supervisor to advance the mission of Toyota’s Experience Center and manufacturing facility by managing the day-to-day operations of the Experience Center and supervising a team of Ambassadors.
Toyota is looking for an energetic, personable Supervisor who is confident speaking to large groups, articulate, team-focused, flexible and thrives on interacting with people of all ages diverse backgrounds. The ideal candidate leads by example with a can-do attitude, positive outlook, and “respect for people” mindset.
The Supervisor will be required to both narrate scripted tours and drive electric trams in a high-paced manufacturing environment with moving automated guided vehicles (AGVs) and industrial equipment.
What You’ll Do:
· Lead a team of up to eight Experience Center Ambassadors
· Coordinate contractor services: maintenance, cleaning services, etc.
· Manage staff schedules, job duties, customer satisfaction, and personnel issues
· Train all staff for multiple tasks, including front desk operations and driving a tour tram, narrating tours, giving safety talks and tour instructions, facility info, etc.
· Compile data reports for KPI measurement
· Manage non-standard tour requests and events
· Support large projects and operational or facility improvements
· Oversee guest reservation system management
· Work with multiple plant departments for tours, projects, improvement, etc.
· Interface with guests of all ages from around the world—including post tour questions
· Serve as a back-up for all staff
· Other duties as assigned by Corporate Communications Manager
What You’ll Bring:
· Must be 18 years old with a high school diploma
· Previous supervisory experience—preferably in project management, customer service or hospitality
· Self-starter and an independent worker who is team oriented and results driven
· Strong organizational skills and attention to details
· Maintain regular and predictable attendance to support team and business objectives
· Computer experience with emphasis on Microsoft Office Suite
· Excellent communication and customer service skills
· Great interpersonal skills with excellent verbal communication skills
· Ability to speak in front of groups of people
· Ability to work with all levels in the organization including executives and VIPs
· Ability to work flexible work hours, which may include evenings and weekends with advanced notice
· Ability to work with all levels within the organization including executives and VIP guests
Added Bonus if You Have:
· Some college
· Experience in automotive manufacturing
· Bilingual English/Spanish
What We’ll Bring:
· Starting hourly wage of $27 per hour with opportunity for annual merit increases
· Full-time schedule (Monday – Friday; 8 a.m. to 4:45 p.m.)
· Paid holidays and PTO—with opportunity for annual PTO increases based on performance
· A work environment built on teamwork, flexibility and respect for people
· Opportunity to impact the lives of students and community members with Toyota’s story
Required Driving Assignment – Must be able to meet requirements to drive vehicle on assignment. Successful candidates will complete safety training courses and a driver certification before driving a tram.