Customer Service Specialist

Job Description

Job Description

Customer Service Representative, Medical Device Orders

We're looking for a detail-oriented and customer-focused Customer Service Representative to join our team. In this on-site role, you'll be crucial in ensuring the accurate and timely processing of important medical device orders and providing exceptional support to our customers. If you thrive in a fast-paced environment and are dedicated to customer satisfaction within a regulated industry, we encourage you to apply.

Responsibilities

• Order Management: Process customer orders daily, ensuring accuracy in pricing, shipping addresses, and item numbers. Verify all orders with customers using the original communication method.

• Customer Communication: Answer incoming calls and questions professionally, providing the highest level of customer satisfaction. Promptly address customer inquiries and acknowledge issues.

• Issue Resolution: Assist with customer invoice disputes, including issuing credits and rebilling invoices as needed. Process return requests and replacement shipments in a timely manner.

• Interdepartmental Coordination: Effectively communicate and coordinate activities with multiple departments, including Finance, Marketing, Sales Teams, and various in-house teams, to ensure seamless order fulfillment and issue resolution.

• Compliance & Administration: Distribute information as required by management, assist with audit support and quality requests, and complete all company training by required deadlines. Perform various administrative duties as needed and strictly follow all company Standard Operating Procedures (SOPs).

Qualifications

• Proven experience in a customer service role, preferably within the medical device or a similarly regulated industry.

• Exceptional attention to detail and accuracy in order processing.

• Excellent verbal and written communication skills with a professional and empathetic demeanor.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Proficiency in using order entry systems and standard office software.

• Strong problem-solving skills and the ability to resolve customer issues efficiently.

• Demonstrated ability to collaborate effectively with cross-functional teams.

• Must be able to work on-site.

We look forward to hearing from you!