Job Description
Job Description
Get ready to merge your professional skills with your passion for pets! Join Riley's Ranch, the ultimate veterinarian-owned luxury pet resort, as our next high-energy full-time Client Services Representative in sunny Austin, TX.
WHAT WE OFFER:
Competitive hourly pay at $15-$18/hour.
Awesome Perks: A sweet bonus structure, fun company parties (we take celebrations seriously!), generous PTO, provided uniforms (no wardrobe stress!), and comprehensive health insurance.
THE DIFFERENCE THAT WE MAKE
At Riley's Ranch, we're more than a luxury pet resort; we're a veterinarian-owned facility where pets love to visit and owners have peace of mind. From overnight boarding and daycare to grooming and even veterinary acupuncture, our state-of-the-art space is built with safety and comfort in mind. Guided by our values of fun, attention, respect, and transparency, we've created a positive workplace where employees feel supported, valued, and proud of the care they provide. With great benefits, comprehensive training, and a culture rooted in compassion, Riley's Ranch is the perfect place to grow your career while making a difference for pets and their families.
WHAT WE NEED FROM A CLIENT SERVICES REPRESENTATIVE:
- High school diploma or an equivalency
- Ability to communicate effectively, via email, text message, and voice-to-voice
- Brings high energy to the pet resort
- Committed to delivering excellent customer service
- Valid driver's license
- Good computer skills (MS Office, scheduling software, etc.)
- Ability to occasionally lift and/or move up to 50 lbs.
Preferred Qualifications:
- 2+ years of customer service experience in retail, restaurant, hospitality, or similar environments
- Strong leadership qualities
TAKE A GLIMPSE INTO YOUR DAY
We're looking for someone who can work evenings/weekends.
- Evening Shifts: start at 12 PM and end at 7 PM.
- Weekend Shifts: start at 6:50 AM and end at 1 PM OR 12:30 PM to 7 PM
As our Client Services Representative, you are the client whisperer, spending your day expertly managing all calls, emails, and messages to coordinate seamlessly with every pet owner, whether they are new or a long-time friend of the Ranch. You are constantly booking and confirming all necessary services, from exciting daycare romps to cozy overnight stays and crucial pet evaluations, all while meticulously verifying and compiling vaccine records to keep our furry guests healthy and happy. You smoothly manage all front desk activities-check-ins, checkouts, reservations, and special requests-ensuring that every pet owner sails through the process with the total peace of mind that their companion will be having the time of their life. Beyond the desk, you track retail inventory and payments, help the resort shine by maintaining company standards for safety and cleanliness, keep leadership in the loop with high-level communication about client satisfaction, and even get to flex your creative muscles by assisting the resort manager in developing our front desk training guides.
READY TO JOIN OUR TEAM?
Don't wait to start your dream job! The first step toward a rewarding career as a Client Services Representative at Riley's Ranch is simple. Apply today with our initial, mobile-friendly application-it's short, easy, and faster than a Golden Retriever chasing a tennis ball!
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