Patient Service Representative

Job Description

Job DescriptionDescription:

SUMMARY OF POSITION DESCRIPTION:

Responsible for efficient check-in and checkout processes to include polite, professional and caring interactions with patients. Accurate computer skills and assure appropriate collection of patient balances.

Primary Functions:

· Assure good customer service (smile, eye contact, positive interactions, always listen to your customer)

· Greet and check patients in and out in timely manner

· Update personal and insurance demographics in computer

· Follow-up on all computer system alerts

· Collect co-pays and other balances due from patient

· Enter all recall dates and resolve recall appointments

· Schedule return appointments as needed

· Balance collections daily; close batches in timely manner

· Verify insurance information

· Obtain insurance benefits for OB contracts

· Write up OB contract and go over it with patients

· Attain adequate computer skills in the practice management computer system

· Work compatibly with all other departments and employees of WSNM

· Stamps all out-going mail

· Opens, sorts, and delivers all incoming mail

· Maintains cleanliness in front lobby and reception area

· Protects patients’ rights, follows HIPAA guidelines

Additional Assignments:

· Open and close procedure, monitor waiting areas and assure a safe clean environment for patients

· Open the lobby at certain times (early) as needed

· Travel to other locations as needed

· Helps respond to medical emergencies if necessary

· Prepare superbills for Biote and sells supplements/supplies

· To ensure maximum flexibility and efficiency, WSNM promotes and encourages cross training.

· Employees may be assigned additional duties as necessary or desirable by management.

Requirements:

Qualifications:

· High school degree or GED

· Minimum of one year experience as a medical office receptionist preferred

· Strong customer service and communication skills

· Knowledge of basic medical terminology

Physical Requirements:

· Hearing, speaking and visual acuity

· Must have the ability to lift at least 20 pounds

· Stand and sit for long periods of time

· Hand/wrist movement to write, use computer, phone, and copier