Job Description
Job DescriptionCompany Description
About Us
Property Soar is a forward-thinking real estate solutions company dedicated to elevating property management, client satisfaction, and operational excellence. We focus on building strong professional teams that drive long-term success, innovation, and exceptional service. Our culture empowers individuals to grow, lead, and create meaningful impact within a dynamic and supportive environment.
Job Description
Job Description
We are seeking a knowledgeable and dynamic Customer Service Trainer to join our team in Austin, TX. The ideal candidate will play a key role in shaping the skills, performance, and efficiency of our customer service staff. This position requires a strong communicator who can design, implement, and deliver engaging training programs that enhance service quality and client satisfaction.
Responsibilities
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Develop, deliver, and update customer service training programs aligned with company standards.
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Conduct onboarding sessions for new hires and ongoing workshops for existing team members.
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Evaluate individual and team performance to identify training needs and skill gaps.
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Provide coaching, feedback, and guidance to improve communication, problem-solving, and service techniques.
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Create training materials, guidelines, and documentation for internal use.
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Collaborate with department leaders to ensure training initiatives support operational goals.
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Monitor results and implement improvements to enhance training effectiveness.
Qualifications
Qualifications
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Strong communication and presentation skills.
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Ability to explain complex concepts clearly and confidently.
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Solid understanding of customer service principles and best practices.
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Excellent organizational and time-management skills.
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Ability to lead, motivate, and positively influence teams.
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Detail-oriented with strong problem-solving abilities.
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Comfortable working in a structured, professional environment.
Additional Information
Benefits
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Competitive salary of $57,000 – $60,000 annually.
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Opportunities for professional growth and advancement within the company.
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Supportive, team-oriented work culture.
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Comprehensive skill-development and training resources.
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Stable, full-time position with long-term career potential.