Job Description
Job Description
Position: Collections Specialist
Location: Schaumburg, IL
Years of Experience: 5+ years
About RTM:
RTM Engineering Consultants is an MEP, Civil and Structural engineering firm that goes beyond the conventional consulting role. We forge deep partnerships with our clients by aligning with the goals, processes and people at each organization. By integrating our expertise, we offer a comprehensive suite of national resources combined with localized relationships, delivering exceptional value to our clients.
At RTM Engineering Consultants, we prioritize the well-being and growth of our team members. Our commitment to professional development is evident through hands-on mentoring, opportunities for advancement, and access to RTM University. With integrated multi-disciplinary studios, you'll collaborate with experts of all levels and various disciplines. We continuously foster a positive team culture through outings that strengthen the bonds of our teams and at RTM, giving and taking are fundamental values. We believe in giving our best, contributing to others, and embracing diversity and equality for progress. Join our dynamic and inclusive team where your well-being, growth, and contributions are valued.
Our Team:
At RTM, we hold a profound appreciation for our workforce. We firmly believe that YOU, our team members, are our most valuable asset and are instrumental in defining our organization. Our dedication lies in delivering experiences that foster your growth and success, whether you are just embarking on your career path or have attained seasoned expertise. Guided by our CORE values of Collaborative Communication, Overall Unity, Respect and Trust, and Excellence in Engineering, we forge a unified team that consistently pursues professional achievement in all endeavors we undertake.
RTM is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security. Our offerings include medical, dental, and vision plans, employee assistance program, disability coverage, life insurance, 401(k) and profit sharing, flexible work schedule, paid time off and training and development courses.
Benefits of Joining RTM:
- Responsible Time Off (RTO) & Paid Holidays
- Flexible Scheduling
- 401K with Matching
- Health, Dental, Vision, & Life Insurance
- Hands-on Mentoring & Learning
- Professional Advancement Opportunities
- Integrated Multi-disciplinary Studios.
Role Overview:
Primary duty is to assist the accounts receivable manager in the company’s accounts receivable process and collecting outstanding receivables in order to meet monthly cash and collection goals. Oversee processes and procedures in order to reduce the amount of unpaid debt the company incurs.
Key Responsibilities:
- Monitor the firm’s accounts receivable and identify overdue accounts.
- Contact past due customers via telephone and email and maintain consistent follow up with these accounts in accordance with established procedures. Negotiate payment plans if necessary.
- E-mail invoices and statements as necessary.
- Develop good relationships with customers and be the “squeaky wheel” to improve collections.
- Notate invoice discussions with clients in ERP system. Continually refer to notes until collection.
- Processing and reviewing account adjustments.
- Timely scanning of checks for deposit into bank and obtaining incoming wires and ACH receipt reporting from bank.
- Match incoming deposit transaction against open invoices by project and post receipts properly into ERP system.
- Ensure customer retainers are properly handled and recorded.
- Work with other business unit employees and project managers to assist in collections when required.
- Maintain and report monthly metrics goals such as DSO and aging buckets.
- Communicate with AR Manger regarding all aspects of assigned collections and assist in determining customers to no longer do business with or put on hold.
- Maintain excellent records of customer contacts (including accounting and project manager).
- Resolve customer issues and resolve invoice discrepancies with billing department.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Perform administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts.
- Assist in development and enforcement of company credit policy with clients.
- Create and implement a strategy to improve collection of outstanding receivables.
- Timely prepare and review accounts receivable aging reports.
- Follow up with clients for collection of receivables and escalate internally when cases of non-payment occur.
- Review and recommend accounts to be sent to attorney for collections.
- Verify and complete lien waiver requests for Controller signature and processing.
- Follows established work rules, policies and procedures.
- Actively engages with other members of the company to continuously strive to improve processes, create efficiencies and reduce costs.
- Cooperatively takes on other duties, roles or responsibilities as assigned.
Minimum Qualifications:
- 5 years experience in a collections capacity
- Bachelor’s degree in finance or accounting (preferred but not required)
- Must be skilled and comfortable calling clients to collect outstanding balances
- Problem solver that works well with internal team members
- Computer proficiency with MS Office products
- Excellent analytical skills, detail-oriented, close attention to accuracy
- Hands-on experience using computer-based accounting programs
Preferred Skills:
- Team-oriented, professional, self-starter with a positive attitude and multi-tasking capability.
Estimated Starting Salary Range: $50,000.00 to $65,000.00
Equal Employment Opportunity:
It is the policy of RTM Engineering Consultants to practice a program of equal employment opportunity, and advancement opportunities are made available to all employees on the basis of individual qualifications without regard to race, religion, color, national origin, disability, age or gender.
Must be authorized to work in the United States.
RTM does not currently accept unsolicited resumes through or from search firms or recruiters.