Job Description
Job DescriptionJob description:
Patient Support Specialist
Gameday Men’s Health – Virginia Beach and Chesapeake
Pay: $22.50/hour (DOE)
Schedule: M-F 8am to 5pm (lunch 12-1)| Day shift | No weekends
Setting: Clinic / Med Spa | Primary Care & Endocrinology Focus
Job Type: Full time or part-time (24-40 hours a week)
About Gameday Men’s Health
Gameday Men’s Health was created for one simple reason: to help men thrive as they get older.
Our clinics are set in a “man-cave” environment – flat screen TVs, comfortable chairs, refreshments, and a team that actually listens. We specialize in Testosterone Replacement Therapy, Erectile Dysfunction treatments, and men’s wellness.
We’re hiring Full-time and Part-time Patient Support Specialists to support both our Landstown Virginia Beach and Chesapeake clinics. This role is perfect for someone who loves people, is organized, and wants to be part of a team that’s changing men’s lives.
Key Responsibilities
Patient Experience & Onboarding
- Respond promptly and professionally to new patient inquiries via phone, text, and digital platforms.
- Guide new patients through the onboarding process with warmth, clarity, and accuracy.
- Create a welcoming, respectful “locker room” atmosphere where men feel comfortable talking about their health.
Appointment Coordination
- Schedule and confirm appointments for TRT evaluations, ED consults, follow-up labs, and other services.
- Proactively confirm, reschedule, and optimize the schedule to prevent gaps in care.
- Serve as the liaison between front desk and clinical staff to ensure smooth daily flow.
Billing & Accounts Receivable
- Process payments, manage membership billing, and assist with basic billing questions.
- Manage accounts receivable and support operational reporting.
- Escalate complex or sensitive billing issues to the appropriate leader.
- Decline payment follow-ups.
Ongoing Communication & Engagement
- Use our patient communication systems (phone/text/EMR/CRM/GHL) to follow up with current and past patients.
- Support refill adherence, cadence reminders, and outreach for specials and promotions.
- Anticipate patient needs and ensure timely, thoughtful touchpoints that build trust and retention.
Internal Collaboration & Documentation
- Document all patient interactions accurately and promptly in the EMR/CRM.
- Communicate effectively with nurses, providers, and leadership to coordinate care.
- Raise concerns, delays, or workflow issues so the team can continually improve.
Qualifications
Minimum Requirements
- High school diploma or equivalent.
- 1+ year in a customer-facing role (healthcare, med spa, hospitality, or service industry preferred).
- Excellent verbal and written communication skills – strong texting/writing skills are a must, as many patients text our clinic.
- Comfortable using digital platforms, multitasking, and working in a fast-paced environment.
- Valid driver’s license.
Preferred
- Experience in a medical office, med spa, or patient support role.
- Familiarity with EMR and/or CRM systems such as GHL/GoHighLevel.
- Bilingual (Spanish/English) is a plus.
Who Thrives in This Role
We’re looking for someone who is:
- Team-Oriented: Works well with peers, nurses, providers, and leadership.
- Respectful & Empathetic: Talks to patients with professionalism and care about sensitive topics.
- Detail-Oriented & Reliable: Follows through, documents accurately, and keeps patient journeys on track.
- Service-Driven: Puts patients first, responds quickly, and goes the extra mile.
- Authentic: Shows up warm, honest, and trustworthy in every interaction.
Benefits
- Competitive pay: $22.50/hr
- PTO (40 hr per week associates)
- Scrubs provided
- Opportunities for training and advancement
- Employee discounts & a company culture that is rare to find!
- 401K availability October 1st
- Employee Discounts
How to Apply
Please submit your resume and, in your application, answer:
“Please list 2–3 dates and time ranges that you could do an interview.”
(Administrative assistant / receptionist / executive-assistant experience is a plus and may be assessed in a brief skills test.)
Work Location: In person
Work Location: In person