Job Description
Job Description
Job Title: Customer Service/The Implementation Consultant
Pay Range: $20 - $22/hr
Location: South Jordan, UT US Hybrid (2 days a week in office)
Duration: 06 Months
Implementation Consultant
Overview:
The Implementation Consultant is primarily responsible for configuring system components for new client implementations and modifying configurations of existing clients. The Consultant will be a detail-oriented individual with the ability to multi-task and manage multiple requests for our healthcare provider customers.
Major Duties and Responsibilities:
- Work with department management to ensure work efforts are accurate and timely and ensure customer expectations are exceeded.
- Consult with department management and Sr Implementation Analysts to understand business processes, procedures and configuration best practices.
- Partner internally and cross-functionally to understand the requirements and scope of Implementation and maintenance requests.
- Complete individual project assignments according to schedules and standards.
- Manage multiple open deliverables ensuring accurate and timely completion.
- Create transparency when issues, changing needs, or requirements impact project goals.
- Contribute to ongoing process and product improvement efforts.
Skills, Experience and Minimum Requirements:
- Associate degree or higher in management information systems or related discipline or equivalent combination of education and experience preferred.
- At least 1 year of implementation or customer support experience working in healthcare or financial technology industries.
- Working knowledge of healthcare payment systems preferred.
- Strong verbal and written communication skills.
- Detail-oriented business analysis, problem solving, and organizational skills.
- Ability to apply critical thinking to work independently.
- Proficiency with Microsoft Office 365 Suite (Excel, Word, Outlook).
Company DescriptionRussell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Company Description
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.