Job Description
Job Description
Job Details
Logistics Coordinator
Location: Hybrid Opportunity
Schedule: Full Time
About Universal
Universal is a global community that supports professional business aviation. As a member of that community, your daily work touches upon world events, history-making initiatives, and the lives of people around the world. Our employees succeed through teamwork, commitment, integrity, and innovation. Working together, they both solve and prevent problems. They reduce risks that could impact on our internal and external customers.
Together, we are Universal.
We care about our global community that touches more the 30 countries and thousands of people worldwide.
We care about regulations, and details, and the outcomes of our actions.
We know that through our care we help our clients achieve successful missions.
We are Universal.
We move organizations that then move the world.
Job Summary
The Logistics Coordinator is responsible for processing production service requests and communicating directly with vendors and other providers to confirm those services. The ideal candidate will have strong customer service skills, be able to work independently and as part of a team and be able to handle multiple duties simultaneously.
Essential Duties and Responsibilities
- Process production service requests in a timely and accurate manner
- Communicate directly with vendors and other providers to confirm services
- Use appropriate dashboards within the company’s proprietary operations system to track service requests and ensure compliance with all applicable policies, procedures, regulations, and client preferences
- Collaborate closely with external providers, internal team members, and other departments to ensure smooth and efficient service delivery
- Provide exceptional customer service to all internal and external stakeholders
- Complete service confirmations for requested products and services per procedure using our proprietary mission support system.
- Review inbound messages from vendors, respond to requests and assign appropriately in proprietary mission support system.
- Monitor Mission Support System action lists and follow up with vendors to ensure details are completed and all services are acknowledged and confirmed for assigned missions.
- Check all transactions, messages and requests to ensure accuracy; maintain a high level of quality as defined by individual quality and productivity performance measures.
- Identify issues and work with peers and management to recommend solutions to increase the quality of products and services.
- Complete other projects as assigned.
Qualifications and Requirements
- Some college or equivalent military experience preferred.
- Minimum of 3 years of work experience; experience working in the aviation industry a plus.
- FAA Dispatcher License or Air Traffic Control certification a plus.
- Experience as a scheduler or dispatcher in a flight department a plus.
- Must be proficient and capable of working in a computerized office environment.
- Proficiency in navigating multiple databases simultaneously.
- Ability to apply attention to detail to ensure accuracy of data.
- Ability to effectively balance and manage multiple and time-sensitive needs
- Ability to use a multi-line telephone.
- Ability to apply basic math skills to accurately calculate flight schedules.
- Ability to apply military time using 24-hour clock.
- Excellent PC skills in MS Office and Outlook.
- Excellent interpersonal skills and customer service skills.
- General knowledge of geography and the ability to determine how it relates to travel.
Benefits
New full-time employees are eligible for benefits at the first of the month following 30 days of employment.
Benefits include:
Voluntary
- Medical – choice of up to 4 plans depending upon your location, full mental health benefits
- Dental – includes adult orthodonture options
- Vision
- Supplemental Life Insurance
- 401K Plan with company matching contributions
Company Provided
- Life and disability coverage
- Employee Assistant Plan
- Paid Time Off (Vacation, Sick Time and Floating Holiday)
- Company Holiday (7 annually)
For additional details, please review our benefits site: https://uwabenefits.com/
Other Information
- The organization is currently operating on work from home/hybrid environment. Full remote work may be considered.
- Rotating shifts in a 24/7, 365 days a year operation
Disclaimer:
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.
__________________________________________________________________________________
Universal Weather and Aviation, Inc. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.