Job Description
Job DescriptionPosition Overview: As a Server at our restaurant, you will be responsible for delivering a high-quality dining experience by providing exceptional service to guests within your assigned section. This role demands efficiency, the ability to manage multiple tasks effectively, and a commitment to meeting the standards of our service protocol.
Core Values:
GRIT MAKES GREAT
- We believe that no challenge is too big and we take pride in hard work.
- Grit is our foundation - perseverance through adversity, strength in difficulty, and a relentless drive to succeed.
- Challenges are opportunities in disguise and we welcome them with determination and resolve.
- Nothing great happens by taking the easy route.
ALWAYS A JOURNEYMAN, NEVER A MASTER
- 'Good enough' isn't in our vocabulary.
- We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality.
- Mastery is a moving target - and we embrace the grind, knowing the journey itself is what pushes us forward.
1st CUSTOMER
- Exceptional service defines us - through every touchpoint, every day (362 a year), until the last second and beyond (59:59+).
- This mindset extends to how we treat vendors, partners, and each other.
- 1st Customer is our culture - and our legacy
- As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.
Ambassador
- Taking pride and ownership in your work
- Engagement and active participation in your work and company activities
- Being a positive force in the workplace; creating a culture of positivity
- Extending common courtesy to self, employees, vendors, and guests
- Being an evangelist and promoter of the company and brand
Here’s a peek at what you will receive as a Journeyman employee:
- Outstanding Growth Opportunity!
- Paid Time Off – begins accruing on Day 1
- 401(k) with Employer Match available
- Medical Insurance – 30+ hours/week
- Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
- Free Quarterly Bottle of Spirit (21+)
- Loyalty Incentives (ask about our 5-Year Bottle Reward!)
- Employee Discount
- 50% discount on meals as approved by manager during scheduled work shifts
- Monthly Founders' Tour with Bill Welter
- Annual Employee Putting Competition
- Annual Employee Holiday Party
Responsibilities:
- Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
- Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
- Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
- Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
- Effectively use promotional strategies to enhance guest experiences and boost sales.
- Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
- Demonstrate proficiency in operating POS systems and handling various payment terminals.
- Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
- Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
- Perform additional duties as required to ensure the restaurant operates smoothly.
Key Qualifications:
- Proven ability to provide efficient and friendly service to customers within a designated section, which may include multiple tables.
- Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.
- Availability to work flexible hours, including nights, weekends, and holidays.
- Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
- Strong communication skills, with the capability to follow and understand both written and spoken instructions.
- Able to effectively manage multiple tasks in a high-pressure environment.
- Comfortable working in tight spaces with varying noise levels and temperatures.
- Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.