Customer Service Representative Ocean Freight & ISO Tank

Allegiance Staffing

The Woodlands, TX, USA

Published: 6/14/2022

Full Time

Job Description

Job DescriptionCustomer Service Representative – Ocean Freight & ISO Tank

Salary: From $60,000 per year Job Type: Full-time Schedule: Monday – Friday 8:00-5:00Location: The Woodlands, TX 77380 (on-site required)

ABOUT THE ROLE

We are looking for a detail-oriented Customer Service Representative with hands-on experience in ocean freight forwarding to join our team in The Woodlands, TX. You will manage customer accounts, coordinate with international offices and suppliers, and ensure smooth execution of import/export shipments — including hazardous and general chemicals via ISO tank and standard containers.

WHAT YOU'LL DO

Manage and grow existing customer accounts, ensuring high satisfaction and service quality
Handle rate requests from internal sales teams and overseas offices; source competitive rates from suppliers (ISO tank depots, truckers, customs brokers)
Independently manage inquiries, quotations, and booking arrangements end-to-end
Coordinate export operations for general and hazardous chemicals via tank and standard containers
Support international offices with US shipping regulations, pricing, and logistics guidance
Identify and onboard new suppliers to meet evolving business needs
Serve as the primary point of contact for customer inquiries and issue resolution

WHAT WE'RE LOOKING FOR

1–3+ years of experience in ocean import/export freight forwarding; ISO tank background strongly preferred
Familiarity with INCO terms, IMDG regulations, and DOT requirements
Proficiency in Microsoft Office, Excel, and Power BI
Excellent written and verbal communication skills; comfortable in group settings and client-facing conversations
Strong organizational skills with the ability to manage multiple priorities accurately
Customer-first mindset with a proactive approach to problem-solving

SKILLS & KEYWORDS