Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join the Student Accounts Team at a university in Washington, Pennsylvania. In this long-term contract role, you will play a key part in supporting students by managing their account inquiries and providing exceptional service. This position requires strong communication skills and a commitment to ensuring students have a positive experience.
Responsibilities:
• Provide front desk coverage, offering assistance to students and visitors in a detail-oriented and welcoming manner.
• Explain student account details clearly, helping students understand their billing information and resolving any questions or concerns.
• Process payments accurately and issue receipts promptly to ensure smooth transactions.
• Handle inbound and outbound calls, addressing inquiries and providing helpful solutions.
• Maintain accurate records of interactions and transactions to ensure proper documentation and follow-up.
• Collaborate with team members to support the overall operations of the Student Accounts department.
• Deliver excellent customer service through effective communication and problem-solving.
• Assist with order entry and account management tasks, ensuring data accuracy and compliance.
• Monitor and respond to inquiries via email or other communication channels as needed.
• Stay informed about university policies and procedures to provide accurate information to students.• Proven experience in customer service, preferably in a call center or educational setting.
• Strong ability to handle both inbound and outbound calls professionally.
• Familiarity with processing payments and issuing receipts.
• Excellent verbal and written communication skills.
• Proficiency in managing inquiries and resolving issues in a timely manner.
• Attention to detail and accuracy in order entry and documentation.
• Ability to work collaboratively within a team environment.
• Knowledge of student account processes or willingness to learn university-specific policies.