Job Description
Job DescriptionPrimary Job Title:
Customer Service Representative - Power Connections, Vehicle Group
Alternate/Related Job Titles:
Customer Support Representative
Order Management Specialist
Client Services Coordinator
Account Services Representative
Customer Operations Representative
Location:
Carol Stream, IL
Onsite Flexibility:
OnsiteContract Details (Contract roles only):
- Position Type: Contract
- Contract Duration: 12 Months
- Start: As Soon As Possible
- Pay Rate: $30/hr
- Shift Schedule: Monday to Friday – 8:00 AM – 4:30 PM
Job SummaryServes as the customer’s advocate for Vehicle Group North America customers, ensuring superior levels of customer service and order management for assigned accounts.This role focuses on efficient and effective order management to ensure on-time and complete shipments by monitoring customer requirements, resolving issues, and coordinating closely with manufacturing and distribution teams.Key Responsibilities
- Maintain (enter and follow up) customer order entries and monitor status daily to manage late issues
- Prioritize and escalate customer line-down situations and past-due orders with scheduling, production, and purchasing
- Instruct warehouse on order fulfillment and/or inventory replenishment
- Respond to customer inquiries regarding capacity increases and safety stock requests
- Answer inquiries related to new products and lead times
- Perform price confirmation and entry
- Prepare and manage Bills of Lading
- Schedule transportation
- Coordinate material and purchased component availability with purchasing and communicate updates to customers
- Review customer forecasts and relay information to appropriate departments
- Build and maintain spreadsheets
- Maintain records, transactions, and inquiries
- Act as a company ambassador
- Understand customer needs through quality conversations and follow-up calls
- Report unsafe conditions or practices
- Keep Customer Service Manager informed of areas of concern
Required Experience
- Bachelor’s degree in Business or Technical discipline
- 2+ years of customer service experience in a manufacturing environment
- Excellent verbal and written communication skills
- Strong problem-solving and listening skills
- Highly organized with strong multi-tasking ability
- Demonstrated aptitude in Microsoft Office
- Team-oriented with a positive outlook
Nice-to-Have Experience
- Spanish and English speaking capability
- Experience using reporting tools to identify order management inconsistencies
- Experience supporting continuous process improvement initiatives
Required Skills
- Order entry and order management
- Customer relationship management
- Inventory and shipment coordination
Preferred Skills
- Reporting and data analysis
- Forecast review and supply coordination
- Transportation scheduling
- Process improvement mindset
- Cross-functional collaboration
Additional Skills
- Price confirmation and documentation management
- Bill of Lading preparation
- Spreadsheet development and maintenance
- Over/under order message analysis
- Deep understanding of Vehicle Group products, markets, and customer channels
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the ClientIntelligent power management company focused on sustainability and improving quality of life. Offers solutions for efficient and reliable power management. Committed to innovation and making a positive impact on the world. Join our team and make a difference.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.Job Number:
26-01835Hashtags:
#gttic #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015