Job Description
Job Description
We’re seeking a dependable and detail-oriented Scheduler to join our growing company. In this role, you’ll coordinate service appointments, manage technician schedules and routes, and ensure clear, consistent communication with customers. You’ll also act as a liaison with appliance manufacturers and dealers, so strong documentation and organizational skills are essential. The ideal candidate is self-motivated, can work independently, and thrives in a team-oriented environment.
Tasks
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Answer phone calls, emails, or online inquiries to schedule repair appointments
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Coordinate technicians’ daily and weekly schedules to maximize efficiency
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Assign service calls to technicians based on location, skill set, and availability
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Confirm appointments with customers via phone, text, or email, and reschedule or cancel appointments as needed
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Creating, reviewing, and maintaining records of customers' work orders
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Maintain calm and professionalism during high call volumes or customer complaints
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Stay familiar with service zones, technician specialties, and company policies
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Verify warranty coverage and documents
Skills
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Data Entry Accuracy
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Self-sufficient (problem solver)
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Basic Office Software Proficiency (Outlook, Google Drive, etc.)
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Routing & Dispatching Basics
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Typing Speed & Accuracy
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Clear & Professional Communication (both spoken and written)
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Ability to Multitask
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Ability to work independently and with a team
Company DescriptionMain Appliance Service provides in-home appliance repair service in the Madison, Portage, Janesville, Fond du Lac, and Waukesha surrounding areas. We are partnered with more than a dozen appliance manufacturers to provide warranty and referral services on kitchen and laundry appliances.
Company Description
Main Appliance Service provides in-home appliance repair service in the Madison, Portage, Janesville, Fond du Lac, and Waukesha surrounding areas. We are partnered with more than a dozen appliance manufacturers to provide warranty and referral services on kitchen and laundry appliances.