Job Description
Job Description
Summary/Objective
Interact with customers to provide and process information in response to: orders, concerns and requests regarding our products and services. Provide prompt, courteous and effective handling of all customer requests.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Deal directly with customers either by telephone or electronically.
- Respond promptly to customer inquiries.
- Answer inbound phone calls.
- Input supply orders.
- Act as information conduit between relevant departments at the corporate office and field sales consultants including reporting information from field sales regarding competitive information or new/modified product request to the responsible marketing and product management personnel.
- Accept other responsibilities as assigned.
- Complete training as identified by standard operating procedures and procedural work instructions.
- Regular attendance is an essential job function.
- Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.
Competencies/Success Factors
- Project/Task Management
- Detail Orientation/Quality Focus
- Results Focus/Output Orientation
- Adaptability/Flexibility
- Interpersonal Communication
- Customer Focus
- Problem Solving
- Strategic Skills
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
- The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, effectively communicate with others. The normal environment is quiet and typical of an open office setting.
- 40% telecommunications, 60% in office
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent standing, sitting, walking, bending, stooping, twisting and occasional crawling.
- Occasional lifting up to 50 lbs., occasional heavier lifting.
- Occasional pushing, pulling and handling of materials.
Travel
Very limited travel < than 5%.
Required Education and Experience
- High school diploma, GED or equivalent.
- 1 year of experience in sales support, customer service or marketing or equivalent experience.
- Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
- Knowledge of relevant computer applications.
Preferred Education and Experience
- Knowledge of customer service principles and practices.
- Detail oriented and able to prioritize to manage many tasks at one time.
- Flexibility, adaptability and personality to be able to maintain professionalism under deadlines.
Additional Eligibility Qualifications
None required for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.