Job Description
Job Description
We are seeking a reliable and professional Phone Representative with some medical background to join our team full-time. The ideal candidate will be bilingual English /Spanish, have excellent phone etiquette, and an understanding of medical insurance processes. This role is essential in providing a welcoming and efficient experience for patients and clients over the phone.
Key Responsibilities:
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Answer incoming calls promptly, warmly, and professionally
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Schedule appointments and relay important information accurately
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Verify insurance coverage and provide basic guidance on insurance benefits
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Handle patient inquiries regarding services, billing, and office procedures
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Maintain patient confidentiality and adhere to HIPAA regulations
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Document all calls and follow-up actions thoroughly and accurately
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Assist with other administrative tasks as needed
Qualifications:
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Bilingual in English / Spanish
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Prior experience in a medical office or similar healthcare setting preferred
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Knowledge of medical terminology and basic insurance verification
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Exceptional communication and listening skills
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Strong organizational skills and attention to detail
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Proficient with phones, computer systems, and EMR software (a plus)
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Positive attitude and ability to multitask in a fast-paced environment
Company DescriptionCompany has been in business since mid 1980’s.
Family members of 3 generations.
Young Doctors & staff
Company Description
Company has been in business since mid 1980’s.\r\nFamily members of 3 generations.\r\nYoung Doctors & staff