Job Description
Job Description
Computer Technologies Consultants (CTC) is seeking a Program Manager to support the U.S. House of Representatives in the National Capital Region (NCR).
With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.
Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.Our clients employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.
Why Should You Be Interested?
- Direct hire full-time position
- Competitive base salary and comprehensive benefits
- Mid-size company with room for growth
Position Title:Program Manager
Position Location:This position is full time, on-site in the National Capital Region
Daily Responsibilities:
- Provides overall program management of IT Tier 1, 2, and 3 Help Desk personnel and support operations for technology support services contract in accordance with agency technology service standards and ITIL best practices.
- Oversees a geographically distributed support team delivering services to government stakeholders nationwide.
- Ensures timely, responsive, and secure support aligned to defined service level agreements (SLAs).
- Works with client and with technical experts to ensure responsiveness to client needs.
- Manages day-to-day operations and surge readiness during special events, including agency transition periods, ensuring seamless IT continuity.
- Ensures the quality, timeliness, and efficiency of the work performed resulting in process improvements and cost savings.
- Monitors program progress, risks, deliverables, metrics, and outcomes.
- Provides written status updates, reports, executive briefings, and documentation.
- Ensures policies and procedures are carried out based on industry best practices for project administration, execution, and tracking.
Required Years of Experience (min):
- At least eight (8) years of IT program management experience in a business enterprise or federal government environment.
Required Degree/Certifications:
- Bachelors degree or higher in a related fields, or equivalent experience.
- Project Manager Professional (PMP) certification
- ITIL v4 preferred
Required Experience & Expertise in the following areas:
- Proven ability to manage ITIL-based service delivery frameworks across Tier 1, 2, and 3, including integration with Service Desk operations and escalation procedures.
- Experience supporting congressional offices, committees, or legislative IT/ITSM programs/projects is preferred.
- Experience coordinating surge staffing and operational support during Congressional Transition cycles or similarly time-sensitive federal transitions.
- Proven track record of successfully delivering complex IT projects on time and within budget.
- Expert in developing IT roadmaps and strategies, performing risk management, and identifying and implementing program efficiencies.
- Excellent written and oral communication skillsAble to successfully interact with the client and be involved with client negotiations andwith senior and executive management.
Required Clearance:
- Security/Background check required.
- Ability to secure and maintain a US Government Security Clearance.
Pay Information
Full-Time Salary Range: TBD
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.