Job Description
Job DescriptionThe Patient Care Coordinator is responsible for ensuring exceptional service delivery and continuity of care for patients receiving homecare services. This role serves as a key liaison between patients, families, caregivers, nurses, and healthcare providers to coordinate care plans, schedule visits, manage documentation, and support positive patient outcomes. The ideal candidate is detail-oriented, compassionate, and skilled in communication and organization.Patient Coordination & Support
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Serve as the primary point of contact for patients, families, and caregivers regarding homecare services.
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Assist with patient intake, completing assessments, and gathering required medical and personal information.
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Ensure patients understand care plans, schedules, and available homecare services.
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Follow up regularly with patients and families to assess satisfaction and address concerns.
Care Plan Management
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Work closely with nurses, therapists, and homecare aides to coordinate and update patient care plans.
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Communicate changes in patient condition or needs to clinical staff promptly.
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Ensure care delivery aligns with patient goals, physician orders, and agency standards.
Scheduling & Logistics
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Create and manage caregiver schedules to match patient needs, skill requirements, and availability.
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Monitor staffing coverage and address schedule conflicts, shifts, and urgent care requests.
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Maintain accurate visit logs, documentation, and compliance records.
Administrative Duties
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Maintain electronic health records (EHR) with updated patient information, care plans, and visit documentation.
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Assist with authorization requests, insurance verification, and billing-related documentation.
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Prepare reports for management and regulatory compliance.
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Support onboarding and orientation of new caregivers as needed.
Qualifications
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High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, nursing, or related field preferred.
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Previous experience in homecare, healthcare coordination, or medical office administration strongly preferred.
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Knowledge of home health regulations, terminology, and care workflows is a plus.
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Proficiency with scheduling software, EHR systems, and Microsoft Office Suite.
Skills & Competencies
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Excellent communication and interpersonal skills.
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Strong organizational and multitasking abilities.
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Compassionate, patient-centered approach.
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Ability to problem-solve and make decisions in a fast-paced environment.
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High attention to detail and accuracy.
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Ability to work collaboratively with clinical and administrative teams.