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Customer Service

Meschter Insurance
locationCollegeville, PA 19426, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

NOTE: YOUR APPLICATION WILL NOT BE CONSIDERED UNTIL THE IDEAL TRAITS ASSESSMENT HAS BEEN COMPLETED. THIS ASSESSMENT IS SENT TO YOUR EMAIL AFTER APPLYING.


Our Agency is growing.

We are a 3rd generation, family-owned P&C insurance agency in Collegeville, Pennsylvania.


We are looking for talented team members who excel at building relationships and solving problems. We will clearly define what success looks like and dedicate time and effort to ensure your success.


You will be responsible for answering phones and educating clients to make sure they are well-informed about Auto, Home, Business, and Life Insurance, along with the various options to protect what they value most. Obtain referrals, cross-sell, and conduct policy reviews.


The ideal candidate is highly coachable, forward-thinking, driven to succeed, and has advanced computer skills. The ability to work independently and perform effectively under pressure is essential.


We will not tolerate

Rude

Lazy

See problems instead of solutions

Needy

Dishonest

Drama


This role may not be for you.

We receive over 100 applicants for each open position and are very careful to hire the perfect candidate. We work quickly, and the team is filled with high achievers. We are also committed to professional and personal growth.


What makes our agency one of the best workplaces in Pennsylvania? Its simple.


1) Our People

We hire coachable people who enjoy working with others and share our core values.


2) Our Process

Our team performs at a high level because we continuously refine our processes and encourage team members to contribute their ideas for improvement.


3) Career Growth Opportunities

We prioritize helping our team grow professionally and acquire new skills, allowing us all to grow together.


Pay:

$40,000 - $60,000 per year.

Annual Base Salary + Bonus Opportunities


Job type: Full-time

Monday to Friday

No Weekends, no evenings

Weekends & holidays off


Work setting: In-person


Our Office: 1415 S. Collegeville Road, Collegeville, PA 19426


Our Phone: 610-489-6800


Email Address: service@meschterinsurance.com


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance stipend

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands-on Training

Evenings and weekends - Off

Holidays Off


Full job description

Build strong relationships with our clients to ensure they are well-informed about our products and remain with our agency for a lifetime. Obtain referrals, cross-sell, and conduct policy reviews.

A Day in the Life of a Customer Service Agent:

1) Create insurance quotes for prospective clients over the phone

2) Ensure all of our clients have an amazing experience

3) Collaborate with our team of professionals to achieve ambitious sales targets



Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Annual Base Salary + Commission + Bonus Opportunities

Evenings and weekends - Off

Holidays Off


Responsibilities

Full job description

Build strong relationships with our clients to ensure they are well-informed about our products and remain with our agency for a lifetime. Obtain referrals, cross-sell, and conduct policy reviews.


A Day in the Life of a Customer Service Agent:

  1. Create insurance quotes for prospective clients over the phone
  2. Ensure all of our clients have an amazing experience
  3. Collaborate with our team of professionals to achieve ambitious sales targets

Responsibilities:

  • Generate insurance quotes, deliver sales presentations, and close sales.
  • Identify potential clients through various channels, including networking, referrals, and leads provided by the agency.
  • Handle inbound requests received via phone calls, email, and text chats from policyholders, agents, and others.
  • Evaluate current policies, identify and understand customers needs, and clearly present a recommended course of action.
  • Help clients understand their insurance needs and suggest suitable coverage options.
  • Build and maintain strong relationships with both potential and existing clients.
  • Deliver excellent customer service through clear, professional communication and effective problem-solving.
  • Work with experienced insurance agents to learn about insurance products and sales strategies.
  • Participate in training and development programs to prepare for the opportunity to become a licensed insurance agent.


Requirements

Requirements

  • High school diploma or equivalent.
  • Prior sales experience is helpful but not required.
  • Excellent communication and interpersonal skills.
  • Self-motivated and goal oriented.
  • Ability to develop and maintain client relationships.
  • Proficient with Microsoft Office.
  • Willing to obtain necessary licenses to become a licensed Insurance Agent.
  • Commitment to high ethical and professional standards.
  • Valid driver's license and reliable transportation.

Common questions people ask about joining our team:

  1. Training provided? Yes, it is comprehensive from the start.
  2. Need insurance experience? Not at all, we'll teach you everything you need to know.
  3. Our culture? A mix of healthy competition and unwavering support.
  4. Hours of operation? 9 AM - 5 PM Monday - Friday. Yes, you get weekends and major holidays off.
  5. Will I need to find or purchase my leads? Absolutely not. We provide all the leads you'll ever need.

About Meschter Insurance

We provide Auto, Home, Business, and Life insurance to help protect our clients and their assets. If you want to be a part of a winning and competitive culture, then this may be the career for you.


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