Job Description
Job Description
The Receptionist reports to the Human Resources & Office Coordinator.
The position a non-exempt, hourly role and is located at 75 Valencia Avenue., Coral Gables, Florida 33134.
GENERAL JOB DUTIES AND RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers and screens phone calls for Morgan White Group - International Division.
- Greets visitors or vendors at the reception desk and directs them to appropriate meeting room, following the badge and access policy for all who enter the building.
- Provides basic and accurate information to in-person guests or via phone and/or email.
- Welcomes guests and maintains a strong level of professionalism as well as a customer service attitude.
- Perform other duties as assigned by the Department Manager.
EXPERIENCE AND EDUCATION REQUIREMENTS:
- High School Diploma or GED required.
- Must have previous administrative or office setting experience involving answering phones.
- Previous experience using switchboard system preferred.
- Previous experience as hostess or hospitality greeter preferred.
- Must have a customer service attitude.
- Must be proficient in computer skills and have strong knowledge of Microsoft Outlook, Windows, Excel, and Word.
- Must possess time management, organizational, problem solving, and customer service skills.
- Must be able to work well under pressure with multiple priorities and meet deadlines.
- Must be able to multitask while maintaining attention to details.
WORKING ENVIRONMENT:
- Must be able to perform in a very high paced environment and professionally handle interruptions.
- Must have the ability to work under minimal supervision.
- Must be able to prioritize projects, work multiple projects simultaneously, and meet project deadlines.
- Must possess excellent problem-solving skills and have keen attention to details.
- Must demonstrate strong written and verbal communication, interpersonal, and relationship building skills.
- Must be able to handle stressful situations appropriately.
- Must maintain confidentiality and privacy in every aspect of the job.
JOB ESSENTIAL REQUIREMENTS:
The following are job functions that an employee must be capable of performing with or without reasonable accommodation.
- Must be able to read, write, and speak English and Spanish.
- Must have basic typing skills
- Must be able to work as scheduled.
- Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
- Must be able to bend, stretch, reach, and sit or stand at a desk during 85% of the workday.
- Must be able to lift, stoop, and carry small equipment items and supplies, possibly weighing up to 20lbs.
REASONABLE ACCOMODATIONS:
Morgan White Group will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Morgan White Group.
EQUAL OPPORTUNITY EMPLOYER:
MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.