Job Description
Job DescriptionDescription:
The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Front Office Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with exceptional hospitality and guest service skills.
Administration
· Maintain standards of quality guest service.
· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department
paper.
· Develop short- and long-term financial and operational plans for the guest service department that relate to
the overall objectives of the hotel.
· Participate in the preparation of the annual hotel budget.
· Increase level of guest satisfaction by delivery of an exceptional product through employee development.
· Review the reservation function to maintain the highest possible room occupancy and average daily rate
through suggestive selling by associates.
· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and
guest security.
· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
· Ability to accurately use various office and accounting software.
Support
· Must have a comprehensive knowledge of the English language to effectively communicate with guests,
associates, and vendors.
· Ability to assist with the design and preparation of statistical reports and presentations as needed.
· Ability to accurately report information.
· Ability to assist with various accounting department tasks as needed.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
Personal Effectiveness
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Requirements:
These are required of every associate.
· Minimum lifting of 20 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 20 pounds.
· Other duties may be assigned.
Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V