Job Description
Role Overview
As a Principal Product Designer, you will shape the UX/UI strategy for Flex’s digital products, transforming the traditional, often fragmented $90B+ moving, storage and last-mile delivery industry into a customer-first service with a Wow experience online and offline. You will operate at the intersection of consumer-facing booking flow and apps, marketplace supply platform and internal tools to drive efficiency and user satisfaction. You will work at multiple levels from strategic to tactical - from helping to define the product vision, to rapidly sketching and testing prototypes, to working with engineering to refine features as they are being built.
This role is open to USA remote, with need-based travel to our offices. Regardless of location, you’ll be expected to work EST hours.
Core Responsibilities
- Strategy & Vision: Own the end-to-end design strategy for high-impact initiatives, ensuring alignment with long-term business goals.
- User-Centered Research: Lead generative and evaluative user research internally and externally to understand pain points and opportunities.
- Systems Thinking: Create, maintain and evolve the company’s design system and component library, ensuring consistency across web, mobile, and internal tools.
- Prototyping: Develop interactive prototypes to demonstrate UX flows and validate design functionality.
- Iterative UX/UI Design: Translate complex logistical workflows into intuitive, efficient, and user-friendly digital tools for consumers, Flexers, and internal users. Make sure the design is functional and feasible balancing user needs and time to market. Conduct usability research, monitor A/B test results, learn from those, and rapidly iterate.
- Design Handoff & Implementation Support: Partner closely with engineering teams to hand off high-fidelity designs, ensuring feasibility (backed by a fundamental understanding of coding principles), technical accuracy, and smooth implementation. Ready to assist during development and QA processes to ensure pixel perfect adherence to the design.
- Cross-Functional Partnership: Collaborate with Product, Engineering, and Operations leadership on key concepts and visuals. Work closely with the Marketing creative team to ensure all the designs are on-brand and contribute to high impact marketing designs if needed.
Key Requirements
- Experience: 10+ years in product design, with a strong portfolio showcasing complex, high-scale application design including mobile-first consumer facing products and custom-built internal tools (Marketplace and logistics experience highly preferred).
- Skills: Expertise in Figma, prototyping tools, and information architecture.
- Competencies: Exceptional ability to translate ambiguous problems into clear, actionable designs. Extraordinary thoughtfulness and craft in interaction design, visual design, and prototyping.
- Effective time management skills to balance multiple projects with rapid iterations.
- Leadership: Strong communication skills with the ability to influence stakeholders at all levels.