Customer Service Account Manager

Ambassador Personnel, Inc. [Charlotte, NC]

Charlotte, NC, USA

Published: 6/14/2022

Job Description

Ambassador Personnel is seeking a Customer Service / Account Manager to join our client’s team in Charlotte, NC.

Our client is a fast-growing and dynamic company committed to delivering exceptional service and high-quality products. They specialize in commercial and industrial LED manufacturing, serving customers throughout the Charlotte area and beyond. Joining their team means becoming part of a supportive, collaborative environment where your contributions will directly impact the company’s continued success.

The ideal candidate is a proactive problem-solver with excellent communication skills and a genuine passion for customer satisfaction. As the primary point of contact for assigned accounts, you will manage day-to-day operations, address customer inquiries, resolve issues, and ensure that each client receives outstanding service and support.

Responsibilities:

Client Relationship Management: Serve as the main point of contact for assigned accounts, developing and maintaining strong relationships with key clients to ensure their needs are met effectively and efficiently.

Customer Support: Address customer inquiries, complaints, and concerns promptly through various channels (phone, email, chat). Provide timely and accurate information about products/services, processes, and policies.

Account Management: Oversee the entire lifecycle of customer accounts, including onboarding, setting expectations, monitoring performance, and ensuring customers are receiving the company value promised.

Issue Resolution: Act as an advocate for the customer, proactively identifying issues and collaborating with internal teams to resolve them in a timely manner.

Product Knowledge: Maintain a deep understanding of NCLTG’s products and services to effectively communicate solutions and help clients optimize their experience.

Reporting & Documentation: Track and document customer interactions, feedback, and requests via email. Provide regular reports on customer satisfaction and account health.

Collaboration: Work closely with cross-functional teams, including sales, operations, and marketing, to ensure the delivery of top-tier service to clients.

Client Retention & Growth: Monitor account performance, identify upsell or cross-sell opportunities, and actively work to retain clients through exceptional service.

Training & Onboarding: Assist in onboarding new clients, ensuring they are educated on processes and tools, and help them integrate smoothly into the NCLTG system.

Qualifications:

Minimum of 3-5 years in customer service, account management, and/or a related field. Experience in the sales and lighting industry is a plus.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Outlook, and general office tools.
Ability to manage multiple client accounts and priorities in a fast-paced environment.
Strong organizational skills and attention to detail.
Customer-centric mindset with a focus on delivering results.
Must be reliable, punctual, and a strong team player with the ability to work independently and take initiative.
Ability to remain calm under pressure and handle challenging situations with professionalism.
Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits:

Competitive hourly wage, with opportunities for advancement and pay increases.

Ability to earn commission.

Healthcare, dental, and vision insurance.

Paid time off and holidays.

Ongoing training and development opportunities.

Ambassador Personnel, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, national origin, religion, sex, disability status, protected veteran status, gender identity, or any other attribute protected by law.