Residential Behavioral Health Specialist 3 (QP)

Job Description

Job Description

*Seeking 2nd and 3rd shift*

GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITES:

The Residential Behavioral Health Specialist III (QP) implements and updates person-centered plans (PCP) under Licensed Professional (LP) oversight, leads psychoeducational curricula, coordinates crisis/relapse prevention, coaches documentation quality, and serves as the point for clinical coordination during assigned shifts.

MAJOR RESPONSIBILITITES:

• Implement and update PCPs consistent with program policy and LP supervision; coordinate with medical providers and pharmacies as permitted.
• Lead psychoeducational curricula; ensure group content aligns with goals and scope.
• Provide clinical coordination on shift, including review/routing of incidents for clinical follow-up.
• Coach Residential Behavioral Health Specialist I and II on documentation fidelity, scope, and timelines; support audit readiness.
• Liaison with external stakeholders (e.g., care managers, courts, employers) per program policy.

Document & Compliance

• Author QP-level documentation for covered services; ensure alignment with PCP goals and payer requirements.
• Review Residential Behavioral Health Specialist I and II documentation for completeness and scope conformity; provide corrective feedback.
• Maintain timely EMR entries and ensure clinical sign-offs are captured as required.

Supervisory Responsibilities:

This position may provide day-to-day clinical coordination and documentation coaching; formal supervisory authority per Program Director/Licensed Professional delegation.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree in Human Service field with 2 years full-time, accumulated MH/DD/SAS experience with population, OR
• Bachelor’s degree in a field other than Human Services with 4 years full-time, accumulated MH/DD/SAS experience with population, OR
• An individual who holds a license of Registered Nurse (RN) in North Carolina, and also has 4 years of experience with MH/DD/SAS population. OR
• Master’s degree in Human Services field and has 1 year of full–time post-graduate degree accumulated MH/DD/SAS experience with population.

Required Skills/Abilities

• Strong residential/SUD/MH experience and leadership in milieu settings.
• Advanced documentation, supervision/mentorship, and interagency coordination skills.

ADDITIONAL TRAINING AND REQUIREMENTS:

• Nonviolent Crisis Intervention (CPI/NCI) and de-escalation.
• CPR/First Aid; Blood-borne Pathogens; Infection Control.
• HIPAA/Client Rights; Incident Reporting; Workplace Violence Prevention.
• Obtain IAHSS Basic (unarmed healthcare security) within 90 days of hire.
• Advanced de-escalation and milieu leadership.
• EMR proficiency training and documentation standards.
• Housing/Vocational resource navigation; case management basics.
• Advanced documentation and quality review.
• PCP implementation/update procedures; crisis/relapse prevention coordination.
• Program audit readiness and supervisory coaching techniques.

PERFORMANCE METRICS (KPIs):

• Timeliness and quality of documentation (objective, complete, within program timelines – typically within 24 hours for billable encounters).
• Effective de-escalation and incident response; accuracy of incident reports.
• Resident engagement in groups/activities and observable skill acquisition.
• Quality of handoffs and inter-disciplinary communication.
• Compliance with HIPAA/42 CFR Part 2 and program policy; audit readiness.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 24/7 residential milieu; shifts may include evenings, nights, weekends, and holidays.
• Work occurs in resident living areas and community settings; possible exposure to cigarette smoke, pets, pests, and temperature variation.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent standing/walking; frequent reaching, stooping, kneeling; occasional sitting and climbing/balancing.
• Lift/carry up to 20lbs routinely and up to 50lbs occasionally.
• Ability to safely operate a personal or agency vehicle when assigned.