Job Description
Job Description
St. Michael's Eye and Laser Institute has proudly served the Tampa Bay community since 1961. Our practice was founded with a fundamental principle Treat our Patients and Staff like Family.
Our patient's first impression is with our Patient Service Representative. Rather than wait on hold or struggle with automated systems, our dedicated Patient Services Representatives answer our patients promptly and coordinate our schedule to optimize that patient's experience.
Patient Service Representative
REPORTS TO:
Patient Services Manager
JOB SUMMARY:
Coordinates all aspects of scheduling, reception/admitting activities on the phone. Promotes communication throughout the facility. Upload patient medical records prior to admission. Provides support to patients to promote a family-like environment.
EDUCATION AND EXPERIENCE:
· High School graduates, some college preferred.
· Spanish speaking is a plus.
ESSENTIAL SKILLS AND ABILITIES:
· Excellent customer service and communication skills.
· Highly motivated and organized.
· Attention to detail.
RESPONSIBILITIES:
· Answers inbound phone calls, gathering patient demographic and insurance information, and scheduling with physicians.
· Validating insurance information and providing patients with feedback as to any copays, coinsurance, or deductibles that might apply.
· Directing sales calls to Operations Director.
· Directing medical questions to Medical Technicians for review/ triage.
· Scanning patient medical records into EMR
· Communications any updates or changes to the schedule to Clinical Flow.
· Notating in the practice management system whenever contacting a patient.
St. Michael's Eye and Laser Institute has proudly served the Tampa Bay community since 1961. Our practice was founded with a fundamental principle Treat our Patients and Staff like Family.
Our patient's first impression is with our Patient Service Representative. Rather than wait on hold or struggle with automated systems, our dedicated Patient Services Representatives answer our patients promptly and coordinate our schedule to optimize that patient's experience.
Patient Service Representative
REPORTS TO:
Patient Services Manager
JOB SUMMARY:
Coordinates all aspects of scheduling, reception/admitting activities on the phone. Promotes communication throughout the facility. Upload patient medical records prior to admission. Provides support to patients to promote a family-like environment.
EDUCATION AND EXPERIENCE:
· High School graduate, some college preferred.
· Spanish speaking is a plus.
ESSENTIAL SKILLS AND ABILITIES:
· Excellent customer service and communication skills.
· Highly motivated and organized.
· Attention to detail.
RESPONSIBILITIES:
· Answers inbound phone calls, gathering patient demographic and insurance information, and scheduling with physicians.
· Validating insurance information and providing patients with feedback as to any copays, coinsurance, or deductibles that might apply.
· Directing sales calls to Operations Director.
· Directing medical questions to Medical Technicians for review/ triage.
· Scanning patient medical records into EMR
· Communications any updates or changes to the schedule to Clinical Flow.