Administrative Assistant

Job Description

Job DescriptionDescription:

This position is the first impression of the Club and will be the person that greets members and guests both in person and on the phone. The right candidate will have the following:

• Excellent customer service skills and an open, courteous, and friendly personality required.
• Excellent oral and written communication skills.
• Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
• Must be able to type and efficiently (at least 50 wpm), use word processing, spreadsheet, and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks, and providing excellent member service.
• Knowledge and ability to perform required role during emergency situations.

Requirements:

This position reports to the Communication Director and duties for this position are as follows:

• Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
• Greets members and guests.
• Provides schedule and other club information to members and guests.
• Sorts and distributes in-coming mail.
• Collects and posts outgoing mail including overnight mail services.
• Maintains supply of club information for members.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs general office work such as word processing, filing and operating copy and fax machines.
• Works on special projects as assigned.
• Maintains supply inventories for reception area.
• Reports presence of unauthorized visitors in or around club facility.
• Performs other duties required by the manager on duty.
• Accept meal and function reservations.
• Enforce attire guidelines.
• Operate front desk, lobby, or other areas.
• Maintain lobby message board.
• Help with mailing of monthly statements to members.
• Process food take-out orders.
• Greet job applicants filling out applications.
• Control traffic flow in lobby or reception area; turn on music in lobby and reception area.
• Maintain appearance of reception area.
• Maintain postage meter and postage supplies.
• Manage a “lost and found” program.

Physical Demands and Work Environment

· Must be able to reach, bend, stoop, stand and lift to 40 pounds.

· Must be able to sit for prolonged periods of time.

· Moderate noise level in the work environment.

Education and/or Experience

· High School diploma or GED or higher.

· Administrative Assistants & Receptionists: 1 year (Preferred)

· Customer service: 1 year (Preferred)

Schedule:

· Tuesday through Saturday - 8:30 a.m.-5:00 p.m.

· Holidays

· Weekend availability