Job Description
Job Description
Job Summary
We are seeking a dynamic and results-driven Regional Service Manager to oversee service operations across multiple locations within a designated region. This role is responsible for managing field teams, ensuring timely and high-quality filter change services, optimizing operational efficiency, and driving customer satisfaction. The ideal candidate will bring strong leadership, logistical expertise, and a hands-on approach to managing service delivery in a fast-paced environment.
Key Responsibilities
- Flexibility in work hours – day shift, night shift and possible weekends.
- Lead, coach, and manage a team of service technicians across the region
- Oversee daily operations including scheduling, dispatching, and service execution
- Ensure compliance with safety standards, company policies, and service protocols
- Monitor KPIs such as service completion rates, customer satisfaction, and technician productivity
- Conduct regular site visits and audits to ensure service quality and consistency
- Collaborate with sales and customer support teams to address client needs and resolve issues
- Manage inventory and equipment allocation for service vehicles and regional hubs
- Recruit, train, and onboard new technicians as needed
- Prepare and present regional performance reports to senior leadership
- Identify opportunities for process improvement and cost reduction
Qualifications
- 3+ years of experience in field service management, preferably in HVAC, filtration, or facility services
- Proven leadership and team management skills
- Strong organizational and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficiency in service management software and scheduling tools
- Valid driver’s license and willingness to travel within the region
Physical Requirements
- Ability to lift up to 50 lbs and work in confined or elevated spaces
- Comfortable working in varying environmental conditions (heat, cold, dust)
- Standing, walking, bending, and climbing ladders for extended periods
Preferred Skills
- Technical knowledge of air and water filtration systems
- Experience managing remote teams across multiple locations
- Familiarity with OSHA and other safety regulations
- Ability to thrive in a customer-focused, performance-driven culture
- Computer/ Technology abilities for report and system updates.
What We Offer
- Competitive salary and performance bonuses
- Company vehicle and travel reimbursement
- Health and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for career advancement
Company DescriptionAir Quality Systems, Inc. (AQS) was established in 1995 as a primarily commercial HVAC / Mechanical service and install company. Today, those operations have expanded to include Residential, light Industrial, and a Filter Service division. AQS is dedicated to providing the best quality work to our community, from our community, for a price that's fair to all.
Established HVAC & Filter Sales company in the Shenandoah Valley. Operating 25+ years. Family owned and operated.
Company Description
Air Quality Systems, Inc. (AQS) was established in 1995 as a primarily commercial HVAC / Mechanical service and install company. Today, those operations have expanded to include Residential, light Industrial, and a Filter Service division. AQS is dedicated to providing the best quality work to our community, from our community, for a price that's fair to all.\r\n\r\nEstablished HVAC & Filter Sales company in the Shenandoah Valley. Operating 25+ years. Family owned and operated.