Trainer/Strategist

Job Description

Job Description

A Trainer/Strategist position for The UPS Store involves responsibilities centered around developing and implementing training programs and strategic initiatives to enhance store operations, employee performance, and customer satisfaction. Below is a general overview of the key duties and qualifications for this role:

** PREVIOUS UPS STORE EXPERIENCE PREFERRED **Key Responsibilities

1. Training and Development:

   • Design and deliver comprehensive training programs for new and existing employees.
   • Conduct workshops and training sessions on various aspects of store operations, customer service, and product knowledge.
   • Evaluate the effectiveness of training programs and make necessary adjustments.

2. Strategic Planning:

   • Develop and implement strategic plans to improve store performance and achieve business goals.
   • Analyze market trends and customer feedback to identify opportunities for growth and improvement.
   • Collaborate with store management to develop and execute promotional and marketing strategies.

3. Operational Excellence:

   • Ensure that store operations align with company standards and policies.
   • Monitor store performance metrics and identify areas for improvement.
   • Implement process improvements to enhance efficiency and reduce costs.

4. Team Leadership:

   • Provide guidance and support to store employees, fostering a positive and productive work environment.
   • Conduct performance evaluations and provide feedback to employees.
   • Assist in the recruitment and onboarding of new employees.

5. Customer Service:

   • Promote a customer-centric culture within the store.
   • Handle escalated customer inquiries and complaints, ensuring satisfactory resolutions.
   • Train employees on best practices for delivering exceptional customer service.

Qualifications

1. Education and Experience:

   • Bachelor’s degree in business administration, management, or a related field is preferred.
   • Proven experience in a retail or customer service management role.
   • Experience in training and development or strategic planning is highly desirable.

2. Skills:

   • Strong leadership and interpersonal skills.
   • Excellent communication and presentation abilities.
   • Analytical and problem-solving skills.
   • Proficiency in using MS Office and other relevant software.

3. Knowledge:

   • Familiarity with retail operations and best practices.
   • Understanding of market trends and customer behavior.
   • Knowledge of training methodologies and strategic planning processes.

4. Personal Attributes:

   • Highly organized and detail-oriented.
   • Ability to work independently and as part of a team.
   • Adaptable and able to handle multiple priorities.