Relationship Manager, Program Management

Job Description

Job Description

Job Title: Relationship Manager

Department: Scholarship & Programs

Reports To: Assistant Vice President, Program Management

FLSA Status: Exempt

Job Description

The Relationship Manager is responsible for the administration of designated scholarship and endowed programs that are within the Scholarships and Programs Division, including interacting with donors, students, and institutional & interdepartmental staff to maintain and grow programs within the Manager’s portfolio. The Relationship Manager is also responsible for relationship building and maintenance with the desired result of program renewal, increases in funding opportunities and customer/donor engagement. Program administration may be based on the geographical location, gender, need, merit, and/or degree type for which the scholarship is awarded (i.e. Communications, Music, Science Technology Engineering and Math (STEM), Social Sciences, etc.).

ABOUT UNCF

The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students.

Primary Responsibilities and Duties

Manage day-to-day sponsored scholarship programs including the planning, coordination, awarding and administrating/processing related to the awarding of scholarship funds.

Write reports to donors and work with a given program’s Development Officer on the funding of new and continuing scholarship and institutional initiatives.

Work with Area Development staff and donors to implement and successfully carry out effective programs.

Coordinate the administration of programs with the appropriate fundraising department.

Monitor the financial activity of assigned scholarship programs.

Establish and maintain positive relationships with UNCF’s 37-member institutions’ college and university and non-UNCF institutions’ Enrollment Management Administrators to ensure accuracy with student verifications.

Collaborate with Area and National Development staff on the preparation and timely submission of detailed annual program report of scholarships awarded to students and work with UNCF Accounting to secure the annual financial report for submission to the Grantor.

Monitor and track the distribution of renewable scholarship program funds to ensure proper allocation so that appropriate amounts are distributed each year.

Work with Grantors and coordinate selection committee meeting.

Respond to client inquiries within a 24-48 hour period and maintain appropriate records in UNCF’s Salesforce CRM on each contact.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

May supervise one or more professional and/or administrative level staff.

Qualifications

EDUCATION AND EXPERIENCE

Bachelor's degree (B. A.) from a four-year college or university and 3-5 years of experience in program administration and/or management. Familiarity with higher education and the administrative and student campus culture at Historical Black Colleges/Universities (HBCUs) preferred. Understanding of the college admissions, financial aid and/or scholarship funding process also preferred.

OTHER SKILLS AND ABILITIES

Salesforce CRM experience desired.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to exercise sound professional judgement.

Strong organizational and written and oral communication skills

Proficiency in Microsoft O365 Apps, Products, and Services including Excel and PowerPoint (Power desired).