Job Description
What You’ll Be Signing Up For:
ConnectUs (www.connectuscorp.com) is seeking a high-upside Operations Manager who is
entrepreneurial, self-driven, and ready to build—not just manage—our operational
infrastructure.
This is not a traditional operations role.
We are looking for a future Director of Operations—someone early enough in their career to be
hands-on, but already demonstrating the mindset, ownership, and systems thinking of a senior
leader.
You will play a critical role in building and scaling our warehouse and operational systems,
driving efficiencies, improving processes, and partnering cross-functionally to deliver a
best-in-class customer experience.
You will be expected to grow into a Director-level role within 12–24 months.
What You’ll Be Responsible For:
Operational Ownership & Execution
● Take ownership of day-to-day warehouse operations to ensure accurate, timely receipt
and shipment of orders in a fast-paced environment.
● Identify inefficiencies and proactively implement solutions—without waiting for direction.
● Support and improve overall operational flow, including material movement, picking,
packing, and shipping.
Process Creation & Continuous Improvement
● Build, document, and refine operational processes that are scalable and repeatable.
● Support implementation of Lean methodologies including:
Standard Work
5S
Kanban
● Drive continuous improvement initiatives that increase efficiency, accuracy, and
throughput.
● Ask “why” and challenge existing processes to improve outcomes.
Systems & Technology Integration
● Work closely with developers and internal teams to improve operational systems.
● Contribute to ERP/WMS enhancements and system integrations.
● Develop a working understanding of how systems communicate (APIs, data flow,
automation).
● Help identify opportunities to leverage technology for operational efficiency.
Data-Driven Decision Making
● Track and analyze KPIs such as:
○ Order accuracy
○ Throughput
○ Cycle times
○ Labor efficiency
● Use data to inform decisions and drive improvements.
● Support forecasting and workload planning based on trends and analytics.
Cross-Functional Collaboration
● Work closely with sales, customer service, and technology teams to align operations with
business needs.
● Ensure operational decisions improve overall customer experience.
● Communicate clearly and effectively across all levels of the organization.
Team Support & Leadership Development
● Support warehouse team performance through accountability, clarity, and structure.
● Lead by example with high standards and strong work ethic.
● Begin developing leadership capabilities, including delegation and team coordination.
What Makes This Role Different:
● You are expected to think like an owner, not an employee.
● You will be given real problems to solve, not just tasks to complete.
● You will have exposure to all parts of the business—operations, technology, customer
experience, and strategy.
● This role is designed to grow into Director-level leadership.
What We’re Looking For (A-Player Profile):
Entrepreneurial Ownership
● You take initiative and act without waiting for direction.
● You see problems and fix them.
● You own outcomes, not just responsibilities.
Systems Thinker
● You naturally think about how processes connect and scale.
● You look for ways to improve flow, reduce waste, and increase efficiency.
● You challenge “the way things have always been done.”
Smart, Curious, and Technically Oriented
● You are comfortable working with data and systems.
● You are curious about how technology enables operations.
● You can collaborate with developers and understand system workflows.
Builder Mentality
● You enjoy creating structure, processes, and systems.
● You have improved or built something meaningful in prior roles.
● You don’t just maintain—you improve.
High Urgency + High Standards
● You move quickly and follow through.
● You care about accuracy and quality.
● You don’t let problems sit.
Humble & Coachable
● You are confident but not arrogant.
● You ask questions and seek to learn.
● You accept feedback and improve quickly.
Emerging Leader
● You influence others even without formal authority.
● You step up when needed.
● You are developing leadership and accountability skills.
Required Qualifications:
● Bachelor’s Degree (Business, Engineering, Supply Chain, Information Systems, or
related field preferred)
● 3–7 years of experience in operations, warehouse, or supply chain roles
● Experience improving processes or systems
● Exposure to fast-paced or growth environments
● Strong analytical and problem-solving skills
Preferred Qualifications:
● Experience with Lean methodologies (5S, Standard Work, etc.)
● Exposure to ERP or WMS systems
● Experience working cross-functionally
● Experience leading projects or initiatives
● Technical curiosity (API/system integration exposure is a plus)
Success in This Role (First 12 Months):
● Improved operational efficiency and accuracy
● Documented and standardized key processes
● Identified and resolved operational bottlenecks
● Contributed to system improvements
● Built credibility across teams
● Demonstrated readiness for expanded ownership
Growth Path:
This role is designed to evolve into:
Operations Manager → Director of Operations (12–24 months)
High performers will:
● Take on increasing ownership
● Lead larger initiatives
● Drive cross-functional impact
● Transition into full operational leadership
Compensation & Benefits:
● Competitive salary + performance-based bonus
● 401(k) with company match
● Medical / Dental / Vision benefits
● PTO and company holidays
Schedule:
● Monday to Friday
● 7:30AM – 5:30PM EST
● Onsite at King of Prussia, PA headquarters
Our Core Values:
We expect all employees to embody our core values:
1. Do What You Say – Accountability and follow-through
2. Appropriate Sense of Urgency – We move fast and deliver
3. Customer First – We create exceptional experiences
4. Do the Right Thing – Integrity above all
5. Continuous Improvement – We always seek better
6. No Assumptions – We ask, learn, and understand
Final Note:
This role is for someone who wants more than a job.
It’s for someone who wants to:
● Build
● Own
● Grow
● And become a key operational leader inside a scaling company
If you are looking to simply “manage operations,” this is not the role.
If you are looking to build something meaningful and grow into leadership, we want to meet you.