Job Description
Job Description
Job Duties:
Answers the phone for customer service inquiries regarding billing operations
Meets new customers in person at the designated area within City Hall to check their identification and establish new account information
Collects all payments for water, sewer and garbage made by cash, check, credit card and mail
Changes customer account information either in person or on the telephone
Signs up new customers and collects activation fees
Listens to and settles customer complaints and problems
Makes appointments for field service calls
Enters work orders in the computer
Posts readings and creates bills to be printed
Processes bank drafts on date to be drafted from customer accounts and sends to the Treasurer's Office
Creates late notices for active accounts and mails out with shut-off information
Creates non-pay list and orders for meter shop servicemen to shut off
Creates files for customers who would receive a check for overpayment on a final account
Performs other duties as assigned by supervisor
Knowledge, Skills, and Abilities:
Knowledge of basic accounting and bookkeeping procedures
Knowledge of computer software applications, i.e. Word, Excel, and Outlook
Must possess basic computer skills
Must possess excellent communication skills
Must be able to perform normal arithmetic functions (addition and subtraction)
Must be able to operate basic office equipment
Must be able to multi-task
Must be able to work under pressure with frequent interruptions
Must be able to handle a high degree of public contact by phone and in person
Must be able to exercise tact and good judgment in responding to inquiries and resolving complaints and problems
Must be able to handle confidential customer information
Must be able to establish and maintain effective working relationships with those contacted in the course of work
Minimum Qualification Requirements:
High school diploma or equivalent
An applicant will be required to take, and pass with an acceptable score of at least 75%, appropriate aptitude tests as well as a keyboarding skills test, prior to being assigned the position