Job Description
Job Description
Position Overview
Bethesda Clinic is seeking a proactive and financially literate operations leader to oversee front-of-house operations, revenue cycle coordination and patient experience across two clinic locations.
This role directly supervises front desk staff, billing, admissions, and community health coordination. The position is responsible for ensuring efficient patient flow, appropriate scheduling, correct admissions processes, accurate billing, and financial sustainability of clinic operations.
This is a hands-on leadership role for someone who thinks in systems, leads with accountability, and understands how operational decisions directly impact financial performance and patient satisfaction.
This role requires a leader who takes ownership of operational outcomes, makes decisions to improve clinic performance and holds teams accountable to clear standards.
Key Responsibilities
- Train, lead, supervise front desk and revenue-related staff
- Optimize daily provider schedules and reduce unused capacity
- Ensure accurate and timely insurance verification processes prior to appointments
- Be proficient across all EMR systems
- Oversee workflows across EMR system and ensure staff are utilizing it effectively
- Monitor key revenue cycle indicators and implement improvements
- Identify operational risks and resolve them proactively
- Oversee patient access and scheduling performance to ensure efficient provider utilization and timely patient care
- Decide and lead team into achieving annual, quarterly and monthly operational goals
- Ensure compliance with all organizational policies and applicable state and federal regulations, including HIPAA requirements related to the protection and confidentiality of Protected Health Information (PHI)
- Collaborate with providers, administrators, volunteers, patients, other departments and the community to enhance patient satisfaction.
- Gather reports on a weekly and monthly basis and make enhancement recommendations
- Monitor patient satisfaction feedback and implement improvements to enhance the patient experience
- Hold team members accountable to performance expectations through regular one-on-one meetings and annual reviews.
- Coordinate workflows across two clinic locations and EMR systems
- Actively participate in professional and spiritual development activities offered
- Demonstrate strong adherence to the Bethesda BOOM
- Perform additional duties as assigned
Ideal Candidate
The successful candidate will:
- Be proactive rather than reactive
- Understand how front-end operations affect financial sustainability and patient experience
- Be comfortable holding staff accountable
- Make scheduling and staffing decisions based on data
- Escalate issues early rather than absorb problems
- Remain professional and solution-focused under pressure
Requirements and Qualifications
- Bachelor's degree from an accredited college/university in a healthcare related field or equivalent experience preferred
- 3+ years in medical practice operations and revenue cycle leadership
- Experience supervising front desk and billing staff
- Strong understanding of insurance verification and patient collections
- Experience improving operational performance
- Ability to work some evenings and Saturdays as needed
Work Environment
This job operates in a medical and retail office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Spiritual Guidelines 1. Practicing believer in the Lord Jesus Christ. 2. Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity.
Physical Demands
Sitting or standing for long periods of time, operating a scanner/copier; typing for an extended period.
Position type and expected hours of work
This is a full-time position. Days and hours of work are Monday through Friday, and some Saturdays
Travel
Travel, when needed, is between locations, local and during the business day.
Adherence to the philosophy of Bethesda Health Clinic
1. The employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring and respect for the welfare and dignity of others, including patients of agency, as well as staff and volunteers.
2. Must display a non-judgmental acceptance of all patients/volunteers/staff/co-workers.
3. Establish and maintain good rapport in working relationships.
4. Display appropriate and consistently positive attitude.
5. Remain composed during stressful situations.
6. Always employ strategies of problem solving and smart, efficient solutions identifying new and improved ways of delivering the highest quality services to agency patients.
7. Ask for help when you need it.
8. Maintain patients and agency confidentiality at all times.
AAP/EEO Statement
Bethesda Health Clinic and Hangers of Hope provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bethesda Health Clinic and Hangers of Hope complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.