Job Description
Job Description
Our Values:
Faith: Our foundation is faith. In everything we do, we do the right thing.
Service: Our standard is service. Our customers receive uncommon service in every experience.
Family: Our team is family. Everyone matters here, and this company matters to all of us.
Job Summary: This position is responsible for all aspects of the semi-trailer lease & rental process including invoicing, rental agreements, maintenance standards, and customer service at the branch.
Key Roles:
- Ultimate Customer Experience (UCE)
- Fleet Management
- Gross Profit
- Administration
- Customer & Vendor Relations
Essential Duties:
- Manages all aspects of the equipment at the branch.
- Perform digital inbound and outbound trailer inspections (yard checks).
- Inspection of trailers for safety and federal guidelines.
- Vendor Relations - Coordinate all work performed on trailers with vendors to meet PSL Repair Standards
- Customer Relations – Generate invoices, handle credit applications, agreements, and daily use of the company CRM software.
- Manage trailer telematics including installations, upgrades, customer account setup, and support.
- Assist the LR Operations Supervisor as needed with collections of Accounts Receivables.
- Daily administrative paperwork and electronic filing.
- Answer phone calls, emails, and live chats.
- Accountable for cost control of the branch.
- Perform light manual tasks as needed including branch grounds upkeep and trailer sweeping.
Required Skills/Abilities:
- Must be a team player.
- Always Maintain a clean and organized work area.
- Adhere to all company policies, procedures, and standards.
- Display a professional attitude toward customers and fellow employees.
- Be trustworthy, confidential, and self-motivated.
- Maintain a professional appearance.
- Maintain verbal and written communications as required.
- Continually seek professional and personal growth.
- Safety awareness and follow all regulations and guidelines.
Education and Experience:
- Education – College Bachelor’s Degree; preferred: 2+ years of trailer/industry experience.
- Mechanical experience is desired, but not required.
Physical Environments:
- Must be able to occasionally lift and or move up to 50 pounds.
- Must be able to get in, out, and underneath trailers as well as regularly walk in the yard.
Our Benefits:
- Competitive Salary
- Quarterly Profit Share
- Paid Time off and 9 Paid Holidays
- Medical, Dental & Vision Insurance
- Matching 401K (Retirement Planning)
- Prescription safety glasses & workboot program
- No weekends