Job Description
Job Description
Service Manager – Westchester County Area
Are you ready to elevate your career? We’re excited to offer a dynamic opportunity for an experienced Service Manager to lead our growing service department at a brand-new import facility.
This state-of-the-art department features:
- A fully enclosed drive-through for seamless customer intake
- Cutting-edge equipment and a climate-controlled shop for year-round efficiency
- A spacious, modern customer lounge complete with a full beverage and snack bar
Key Responsibilities
Leadership & Compliance
- Oversee both union and non-union personnel, ensuring full compliance with manufacturer guidelines and municipal regulations
Customer Satisfaction
- Champion a customer-first approach, consistently meeting high standards set by both upper management and OEM partners.
Business Development
- Drive steady workflow through strategic advertising and marketing initiatives that attract and retain service business.
Effective Communication
- Implement systems that empower advisors and technicians to clearly communicate service needs, ensuring vehicle reliability and customer trust.
Operational Efficiency
- Optimize dispatching to maximize technician productivity across customer repairs and internal vehicle preparation.
Quality & Cleanliness
- Uphold daily housekeeping standards to foster team morale and maintain a clean, professional service environment.
Training & Development
- Design and execute training programs for technicians, advisors, and support staff to ensure continuous skill growth.
Career Pathing
- Create structured development plans for lube technicians, guiding advancement toward C, B, and A-level certifications.
Issue Resolution
- Respond to customer concerns promptly and thoroughly, reinforcing satisfaction and long-term loyalty.
We believe a well-run service department is the heartbeat of customer satisfaction and long-term loyalty. If you're passionate about delivering exceptional service experiences and building high-performing teams, this role is made for you.
What We’re Looking For
Leadership Experience
- Minimum two years managing a union shop for an import brand within a franchised automotive dealership.
Organizational Excellence
- Strong ability to lead teams, manage operations, and maintain structure in a fast-paced environment.
Professional Presence
- Consistently demonstrates a polished appearance and confident demeanor that sets the tone for the team.
Clear Communication
- Exceptional written and verbal skills to lead effectively and foster strong customer relationships.
Customer Satisfaction Focus
- Proven ability to drive and maintain high CSI scores through attentive service and team alignment.
Detail-Oriented Approach
- Committed to accuracy and precision across all aspects of service operations.
Compliance & Accountability
- Ensures timely and accurate submission of all required documentation and manufacturer approvals.
System Proficiency
- Experience with Reynolds & Reynolds Ignite preferred.
Career Stability & Growth
- A track record of consistent advancement, demonstrating reliability, leadership, and long-term commitment.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance