Job Description
Job Description
We know great service starts with great people – and great people deserve great training! We’re looking for a Branch Support Coordinator to bridge the gap between our Community Banking and Digital Banking teams who has a passion for developing others, sharing knowledge, and creating confident, customer-focused banking professionals. A successful candidate will be able to identify training needs, develop ongoing education efforts, and leverage our Direct Banking channels. If you’re someone who leads with positivity, believes in the power of hands-on learning, and loves helping others succeed, consider joining our team!
POSITION SUMMARY:
The Branch Support Coordinator will coordinate support of the Community Banking team through identification of training needs, development of ongoing education efforts, and leverage of Direct Banking channels. This individual is responsible for upholding the service standard within Community Banking, providing an environment for employee growth, and supporting NSB market development efforts. The Branch Support Coordinator position requires the delivery of exceptional customer service, a solid understanding of the NSB products and services, expertise with digital channels, a strong understanding of applicable regulations, and comfort with the development and presentation of educational opportunities.
KEY ATTRIBUTES for this position include being: skilled in communicating in-depth material across an organization, thorough, motivated, creative, straightforward, empathetic, considerate, civil & respectful, and earnest in pursuing professional development.
QUALIFICATIONS:
REQUIRED:
- College degree (Associates or above); or three to five years of experience in financial institution
- Effective verbal and written communication skills
- Ability to build rapport and develop relationships with customers
- Ability to communicate and collaborate effectively at all levels of the organization
- Highly organized with proven ability to efficiently handle detail with accuracy
- Strong interpersonal and organizational skills
- Flexibility with working hours
- Dependable and self-motivated
- Proficiency with Microsoft Office
PREFERRED:
- Experience with Direct Banking duties
- Online Banking customer support experience
- Working knowledge of SilverLake Core Processing system
- Experience with Q2 Online Banking
Northfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing Lender
Company DescriptionAt Northfield Savings Bank, integrity isn’t just a value – it’s the foundation of everything we do. As a proud, long-standing local community bank, we’re committed to sustaining our independent Vermont roots and building relationships that last.
Here, you’re not just part of an energetic team that strives to strengthen our communities, but part of a mission to deliver honest, personal, and reliable financial services that people can count on when they need it most. If you’re looking for a place where each individual matters and decisions are made locally, you belong at Northfield Savings Bank!
Northfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing Lender.
Company Description
At Northfield Savings Bank, integrity isn’t just a value – it’s the foundation of everything we do. As a proud, long-standing local community bank, we’re committed to sustaining our independent Vermont roots and building relationships that last. \r\nHere, you’re not just part of an energetic team that strives to strengthen our communities, but part of a mission to deliver honest, personal, and reliable financial services that people can count on when they need it most. If you’re looking for a place where each individual matters and decisions are made locally, you belong at Northfield Savings Bank!\r\n\r\nNorthfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing Lender.