Job Description
Job DescriptionSalary: $17-$22 per hour plus monthly bonus potential
Client Care Coordinator (Full-Time, In-Office) | Mesa, AZ
$17.00 $22.00 per hour + Monthly Incentives | Health Insurance | 40 hrs PTO + 9 Holidays
Schedule: MondayFriday, 8 AM5 PM | On-site Only
Be the first voice clients hear. Screen new callers, match them with the right therapist, and schedule their first appointmentall in 20 minutes. Fast pace, high accuracy, trauma-informed setting.
Job Brief
The Client Care Coordinator (CCC) keeps Inner Balance Counselings outpatient practice fully booked and running smoothly. You will handle a high volume of inquiries, conduct brief intake screenings, match clients to clinicians, and schedule the initial session. Multitasking across phone, EHR, CRM, and email is critical. This role is on-site, MondayFriday, 8 AM5 PM, and performance is reviewed weekly or monthly.
Responsibilities
- Respond promptly to phone/email inquiries.
- Conduct intake screenings and gather demographics, insurance, and risk info.
- By Day 30, complete screening + scheduling within ~ 20 minutes.
- Match clients to clinicians (specialty, availability, client needs).
- Schedule in the EHR, confirm details, explain paperwork/fees.
- Ensure all forms/consents are finished before session 1.
- Maintain meticulous documentation and waitlists; update referral partners.
- Communicate new assignments to clinicians; resolve barriers to care.
- Assist with reschedules, benefit questions, fax tasks, and projects.
- Uphold HIPAA and confidentiality at all times.
Requirements
- Experience: 2 yrs in a fast-paced mental-health setting OR 12 yrs in a high-volume office plus strong mental-health understanding.
- Technical Skills: Google Workspace, multi-line phones, CRMs, EHRs; quick learner; typing 5060 wpm (tested).
- Insurance Knowledge: Solid grasp of benefits, policies, and ability to explain them.
- Soft Skills: Warm phone etiquette, superb organization, calm under pressure, receptive to direct feedback.
- Work Style: Self-motivated, independent, detail-oriented.
- Schedule: Full-time, on-site, MondayFriday, 8 AM5 PM.
- Reporting: Reports to Practice Manager; collaborates with onboarding, clinicians, admin, and billing.
Salary & Benefits
- Base pay $17.00$22.00/hr (DOE) + monthly metric-based incentives.
- 40 hrs sick time + 9 paid holidays per year.
- Health insurance starts first of the month after 30 days.
- Annual performance review/raise potential.
- Confidentiality Agreement and employee handbook acknowledgment required.
Why Youll Succeed Here
You thrive on quick problem-solving, stay composed when discussing trauma or suicide-risk questions, and love turning first-time callers into well-matched clients. If youre organized, fast, and compassionatewed love to meet you.
Apply today and be ready to complete a short typing test (5060 wpm minimum).