Retail Operations & Customer Service Supervisor

Job Description

Job DescriptionRetail Operations & Customer Service Supervisor

Snow’s Family Market – Mercer, Wisconsin

Pay: $17–$20 per hour, depending on experience
Full-Time or Part-Time Opportunities Available

Snow’s Family Market is seeking a dependable, organized individual to join our team as a Retail Operations & Customer Service Supervisor.

This position plays an important role in keeping our front end organized, properly staffed, and focused on providing excellent customer service. The role combines hands-on retail leadership with administrative and office responsibilities, making it a good fit for someone who enjoys working with both people and day-to-day store operations.

Responsibilities

• Coordinate front-end staffing, employee breaks, and daily work assignments.
• Help maintain efficient checkout operations and strong customer service.
• Support and provide direction to cashiers and other front-end employees.
• Respond to customer questions, concerns, and service issues.
• Train new cashiers and assist with ongoing employee coaching.
• Help monitor front-end performance and identify areas needing attention.
• Assist with new-hire paperwork and employee onboarding.
• Maintain employee forms, records, and front-end paperwork.
• Answer phones and assist with customer and general office inquiries.
• Help maintain store signage, pricing information, and other communications.
• Assist management with administrative work, special projects, and other operational needs.
• Perform basic cash-office duties.
• Assist on registers and elsewhere in the store when business needs require it.

What We’re Looking For

• Retail, customer service, supervisory, or office experience preferred.
• Strong organizational and communication skills.
• Friendly and professional customer-service approach.
• Dependable, punctual, and comfortable taking initiative.
• Ability to provide direction and support to employees.
• Comfortable balancing office work with hands-on retail responsibilities.
• Basic computer and office skills.
• Ability to multitask and make sound decisions in a busy environment.
• Availability to work a flexible schedule, including weekends and holidays.

Full-Time & Part-Time Opportunities

We are open to both full-time and part-time applicants.

Full-time positions are generally scheduled approximately 36–40 hours per week. Part-time schedules may vary based on availability, experience, and store needs.

Full-Time Benefits

Eligible full-time employees receive additional benefits including:

• +$2.00 per hour for Sunday and holiday shifts.
• Paid holiday benefits based on store policy and eligibility requirements.
• 1 week of paid vacation after 1 year of employment.
• Flexible supplemental insurance plan options.
• Flexible scheduling and steady year-round employment.
• Opportunities for advancement and additional responsibility.
• Up to $2,000 in performance-based retention bonuses for eligible full-time employees.

About Snow’s Family Market

Snow’s Family Market is a locally owned and operated grocery store that has served Mercer and the surrounding Northwoods community for more than 30 years.

We offer a hands-on work environment where employees have the opportunity to take responsibility, develop new skills, and make a meaningful contribution to the day-to-day operation of the store.

If you enjoy working with customers, supporting a team, and taking ownership of both operational and administrative responsibilities, we encourage you to apply.

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