ADMINISTRATIVE ASSISTANT - Full-Time

Job Description

Job Description

OBJECTIVE:

The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy, PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Greet clients, check them in, and help them get comfortable upon arrival to the office
• Answer and return incoming client phone calls, messages, and emails
• Schedule client appointments
• Verify client insurance benefits
• Obtain prior authorizations, as needed
• Monitor EAP client billing
• Collect client payments (co-pays, co-insurances, etc.)
• Submit insurance and third-party payer claims, as needed
• Follow-up on claims status and billing issues, as needed
• Follow-up with outstanding billing tasks scheduled to be completed by any third-party billing or collection agencies
• Enter payments received by clients or pay sources
• Complete appointment verification calls to clients prior to scheduled appointments
• Coordinate with internal team and external sources regarding client billing
• Entering data/information into the scheduling/electronic health record system
• Manage inventory and supplies
• Perform clerical tasks including, but not limited to:
  • Copying and faxing documents
  • Scanning/uploading records into EHR system
  • Drafting forms and documents
  • Organizing office supplies, purchase receipts and documents
  • Receiving and filing mail, as well as sending outgoing mail
• Mail patient billing statements
• Assist in the regular auditing and maintenance of client charts and company documents
• Provide superior customer services to clients and staff through written and verbal communication in a timely manner
• Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.)
• Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by the clinical team

• Provide effective communication to all staff and employees
• Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email
• Other tasks as assigned by Administrative Manager or CEO

REQUIREMENTS

• Must have completed a minimum of a high school diploma or GED
• Experience with office management, preferred
• Effective communication skills
• Excellent problem-solving skills
• Ability to interact effectively with all internal and external customers
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Skilled at establishing and maintaining positive and effective work relationships with co-workers, clients, members, providers, and other business partners
• Excellent analytical, decision-making, and problem-solving skills
• Ability to lift 10-15 pounds
• Some evening and weekend availability required