Scheduling Operations Lead
Job Description
Job Description
The Scheduling Operations Lead is responsible for overseeing all patient scheduling operations to ensure an efficient, organized, and family-friendly experience. This role leads the front-end scheduling team, optimizes provider schedules, and ensures patients are seen in a timely manner while maintaining a high level of customer service.
This position's sole responsibility is overseeing and building a productive schedule across all locations for all providers. This position will not require any insurance work but will include a high volume of patient and team communication. If you thrive on creating relationships and fostering community while maintaining productivity, our private practice is for you.
Compensation:
$60,000 - $65,000 yearly
Responsibilities:
Scheduling Management
- Optimize appointment flow to reduce gaps and maximize productivity
- Ensure appropriate appointment types and time allocations are used
- Manage schedule changes, cancellations, and provider communication if production is not meeting goals
Patient Experience
- Ensure a smooth, friendly, and efficient scheduling experience for patients and families
- Address and resolve patient concerns related to scheduling
- Maintain professionalism and empathy in all patient interactions
Operational Efficiency
- Monitor key scheduling metrics (no-shows, cancellations, fill rates, etc.)
- Implement strategies to reduce no-shows and improve schedule utilization
- Coordinate with clinical teams to align scheduling with provider needs
Communication & Coordination
- Collaborate with providers and leadership on scheduling needs and improvements
- Communicate schedule updates and changes to the team promptly
- Assist with planning for high-volume days, low-volume days 6 months in advance, special clinics, or events
Systems & Compliance
- Ensure accurate data entry and proper use of scheduling software
- Maintain patient confidentiality in accordance with HIPAA guidelines
- Develop and enforce scheduling protocols and best practices
Qualifications:
- 2+ years of experience in dental scheduling or front desk operations (pediatric preferred)
- Previous leadership or supervisory experience preferred
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with scheduling software (Open Dental)
About Company
St. Paul Pediatric Dentistry is a privately owned practice with five dedicated doctors focused on providing exceptional dental care to children in our community.
We are committed to creating a supportive and fulfilling work environment. Here’s what sets us apart:
- Work-life balance with patient hours from 7:30AM to 3:00PM—no weekends or late nights. You will be out the door by 4 pm daily.
- Holiday Break: Our office is closed between Christmas and New Year, allowing you to spend quality time with your family.
- Comprehensive medical insurance,
- 401(k) plan with a 3% match guarantee
- Generous Paid Time Off
- Bi-annual travel opportunity
- Voluntary benefits through AFLAC - short-term disability, life insurance, dental insurance
- Annual Salary Increase: Enjoy guaranteed cost-of-living raises every year.
- Daily bonus opportunities when meeting productivity goals
- Uniform allowance/provided
- Professional Development: We invest in your growth by covering continuing education costs.