Customer Service Specialist
Job Description
Job Description
Customer Service Specialist - HVAC Denillo Heating & Cooling Inc. Pittsburgh, PA Area
No Nights • No Weekends • No On-Call Shifts!
Company Overview
Denillo Heating & Cooling Inc. is a family-owned and operated business with over 40 years of serving the Pittsburgh area. Founded by Guy Denillo, whose commitment to quality and integrity earned the company its reputation as "The Only Guy To Call®", we continue that tradition today under the leadership of his son, Nick Denillo. We pride ourselves on providing reliable comfort solutions with the personal touch of a good neighbor.
We are looking for a friendly, professional, and highly motivated Customer Service Specialist who is passionate about delivering absolute customer satisfaction every single day.
Position Summary
As a Customer Service Specialist, you will be the first point of contact for our customers and an essential member of our office team. You will handle incoming calls, schedule service appointments, assist with dispatching technicians, and provide outstanding support to both customers and the entire company.
Schedule: Monday - Friday, 7:30 AM - 3:30 PM (No nights, weekends, or on-call shifts)
What We Offer
- Competitive hourly pay: $22.00 - $26.00 per hour
- Up to $500 Sign-On Bonus for qualified candidates
- 50% company-paid medical insurance
- Vision and Dental Insurance
- 401K plan with company match up to 3%
- Paid vacation and sick days
- Employee recognition programs
- Stable, family-oriented work environment
FLSA Status: Non-Exempt
Key Responsibilities
- Professionally answer and manage a multi-line phone system
- Provide exceptional customer service to homeowners and business clients
- Schedule and coordinate service appointments
- Assist with dispatching technicians and managing the daily service schedule
- Handle customer inquiries, follow-ups, and problem resolution
- Provide general administrative and office support as needed
- Maintain accurate records and assist with data entry in our service software
Required Qualifications
- Impeccable customer service skills and a positive, energetic personality
- Strong ability to multi-task in a fast-paced environment
- 1+ years of office or customer service experience
- High School Diploma or GED
- Excellent verbal and written communication skills
- Professional phone etiquette and strong interpersonal skills
- Well-organized with strong attention to detail
Preferred Qualifications
- 2+ years of customer service or dispatching experience in HVAC, Plumbing, or Electrical (highly preferred)
- Experience with ServiceTitan software
- Previous knowledge of the HVAC or home service industry
- Ability to stay calm and professional under pressure
How to Apply
If you love helping people and want a stable, Monday-Friday customer service role with a great team, we want to hear from you!
Please apply online only. No phone calls or in-office inquiries will be accepted.
We look forward to reviewing your application!