Patient Service Representative / Medical Receptionist / Front Desk

Job Description

Job Description

Shift/Schedule: Day 5x8-Hour (08:00 - 16:30)

Location: 1100 Van Ness Ave San Francisco, CA 94109

Duration: 11 Months Contract (May Extend)

Key Responsibilities:

• Greet, register, and check-in patients, ensuring accurate demographic and insurance information.
  Answer multi-line phones promptly, schedule appointments, and route calls/messages appropriately.
• Monitor and respond to in-basket messages, ensuring timely follow-up on patient and provider requests.
• Support clinical workflows by coordinating referrals, authorizations, and follow-up appointments.
• Collaborate with providers, nurses, and other staff to maintain efficient clinic operations.
• Uphold patient confidentiality and comply with HIPAA and organizational policies.
• Deliver excellent customer service by addressing patient needs with professionalism, empathy, and proactive problem-solving.
  
  Qualifications:
  Prior experience as a Patient Service Representative, Medical Receptionist, or in a similar healthcare support role.
  Strong communication skills with a professional and approachable demeanor.
  Proactive mindset with ability to anticipate clinic needs and take initiative.
  Experience with Epic EHR preferred; ability to learn and adapt to new technology quickly.
  Strong organizational skills with attention to detail and accuracy.
  Ability to multitask in a fast-paced environment while maintaining a calm and helpful presence.
  
  Preferred Skills:
  Previous experience in a specialty clinic or hospital setting.
  Familiarity with endocrinology or related medical terminology.
  Bilingual skills a plus (not required).

Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.