Operations Manager - 24/7 Production & Logistics (Airline Catering)

Job Description

Job Description

We’re looking for a hands-on Operations Manager to lead day-to-day airline catering operations, ensuring flights are built on schedule, service levels are met, and cross-functional teams perform safely and efficiently in a fast-paced 24/7 environment.

This role oversees multiple departments, partners closely with supervisors and leadership, resolves operational issues proactively, and helps drive KPI performance, team development, and client satisfaction.

You’ll be a key operational leader and a trusted backup to the General Manager when needed.

Air Fayre offers benefits including!

• An excellent compensation package that includes a quarterly performance bonus program.
• Medical, Dental, and Vision for employees & dependents at 80% premium sponsorship.
• Free short- and long-term disability insurance and life insurance
• 2-4 weeks of paid vacation
• 401K with a match

Functions and Responsibilities

• Conduct hourly production audits, review production with department supervisors, and identify potential delays before they impact service.
• Monitor flight-build progress against the production schedule, identify shortages, and escalate potential flight delays to the appropriate manager.
• Track labor hours for overtime and request supervisor approvals as needed to support coverage and productivity targets.
• Provide direction and support to supervisors to ensure shift goals are executed and client deadlines are met on time.
• Develop action plans and countermeasures, assign responsibility, and follow up with supervisors and associates to validate task completion.
• Lead shift meetings, summarize production progress and issues for leadership, and maintain strong communication with the client on service, performance, and improvement opportunities.
• Partner with Shipping and Receiving to audit shipment logs, ensure on-time departures, and prevent discrepancies.
• Support purchasing, billing, fleet maintenance records, compliance processes, and HR-related duties including interviewing, onboarding, and job instruction.

Qualifications & Educational Requirements

• Bachelor’s degree in Business Administration, Organizational Leadership, Supply Chain, Logistics Management, or an equivalent combination of education and experience.
• 5–7 years of experience in operations management, preferably in a 24/7 environment managing multiple departments.
• Experience building teams, coaching supervisors and associates, and improving retention and performance.
• Strong communication skills and the ability to foster relationships with staff, leadership, and customers at all levels.
• Experience with KPI-driven operations, Microsoft Office, timekeeping systems, and handling HR-sensitive documentation with strong attention to detail.
• Ability to manage multiple priorities concurrently in a fast-paced airport, production, and warehouse environment.

Join us in our mission to uphold the highest standards of quality in our products while fostering a culture of continuous improvement. We look forward to your application!

Company DescriptionWe are a team of airline catering enthusiasts who believe flying is the greatest privilege and opportunity in the world and, believe it should be a nice experience for everyone.

Company Description

We are a team of airline catering enthusiasts who believe flying is the greatest privilege and opportunity in the world and, believe it should be a nice experience for everyone.