Job Description
Job DescriptionCustomer Service Associate
Lake Oswego, Oregon Full Time | On-site
Award-winning aviation communication and technology company is adding a Customer Support Associate to their team! This local Portland company has un-matched success in designing and creating advanced technology for unparalleled comfort and clarity for pilots. They are the most preferred and most awarded headset company in the market today due to their dedication to getting to know their customers (professional pilots as well as aerial hobbyist) and delivering the best personalized services.
About the Role
As a Customer Support Associate, you will perform customer service and support responsibilities and gain in-house certification to provide accurate information to clients.
Responsibilities
- Receive inbound customer calls, emails and web requests in line with productivity objectives
- Answer pre-sales questions, educate customer on product/functionality and place order for product with appropriate price and schedule
- Create cases for all documented field failure incidents, RMA’s for returns, replacements, refunds
- Listen to customers and enter appropriate notes into case, using defined questions, trouble shooting skills and acquired product knowledge
- Use business insight and sound judgment to identify appropriate course of action to handle circumstances, which will benefit both cliental, and the company
- Manage emails daily, respond promptly and follow up with customers
- Participate in outbound marketing
- Attend tradeshows as necessary, light travel may be required
Qualifications
- 2-4 years of recent Customer Support experience
- Proficient in MS Office Suite programs
- Professional written and verbal communication skills
- Experience or interest in aviation, performance activities or extreme sports
- Ability to travel for work events
Schedule
Monday - Friday (7:00am - 3:30pm)
Job Type
Full-time
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location
On site in Lake Oswego, Oregon