Neighborhood Program Case Manager

Job Description

Job DescriptionDescription:

IOCP is a nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in eight Western Hennepin County cities. We are looking for a Neighborhood Program Case Manager to play a key role working independently and onsite with residents in 2-3 housing communities providing individual services and community connection to residents.

The Neighborhood Program Case Manager conducts new client intakes, provides information and referrals, does 1:1 case management and creates meaningful community connections. If you are looking for a career where you can have a purposeful, direct impact on people in our community, we want to hear from you!

Why IOCP

· Compensation: $51,000 - $53,550 annually

· Star Tribune Top Workplace 2023, 2024, and 2025!

· Work location: primarily based at assigned housing sites and the IOCP office, with some flexibility to work remotely

· Full-time, benefits eligible

· Medical, Dental, Vision, FSA, HSA, 401(k), Life and Disability Insurance, Employee Assistance Program

· Nine paid holidays

· Generous PTO (starting at 21 days annually)

· Six weeks of paid leave for employees eligible for parental or medical leave

What You Will Do

· Conduct client intakes with a focus on exceptional customer service and quality data collection through trauma-informed practices. Describe our services, collect information and assess presenting needs

· Provide information and referrals, responding to the needs of clients with a trauma-informed approach and facilitate their connection to internal and external programs and resources. Assist residents in crisis by offering immediate support and connection to appropriate resources

· One-on-one case management including resolving crises, assessing needs, connecting to resources, developing and implementing personalized plans to increase stability and achieve individual goals. Work with residents to assess strengths and barriers. Provide ongoing support through advocacy, connections to external and internal resources, counseling and problem-solving assistance in support of housing retention and stability goals

· Maintain regular communication with property management to collaboratively address resident and community needs, including resolving conflicts, discussing account balances, and planning upcoming events and initiatives.

· Promote a strong sense of community through needs assessments and the organization of community-building events. Collaborate with residents, volunteers, property managers, and partners to coordinate community dinners, resource fairs, youth activities, and other engagement events.

· Schedule includes attendance at evening programming and events to ensure success approximately 2–3 times per month, with flexibility as needed

About IOCP

Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.

Our work environment is client-centered, values-driven, team-oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/

How to Apply

Interested candidates should apply online through the Paylocity applicant portal. Feel free to attach a cover letter telling us about yourself. Candidates are considered as submissions arrive. Position is open until filled.

IOCP values a diverse work environment. People of color and people from other underrepresented communities are strongly encouraged to apply. IOCP is an Equal Opportunity Employer.

Requirements:

What You Will Bring

· BSW preferred or Bachelor’s degree in a related field

· 3-5 years direct service experience working with adults and families

· Experience working in housing communities

· Excellent interpersonal, verbal and written communication skills

· Demonstrated experience working with populations of diverse age, income, race, national origin and disabilities

· Commitment to equity and inclusion and ability to excel in a diverse environment

· Knowledge of and ability to navigate community resources and systems

· Ability to work independently as well as effectively in teams

· Self-motivated and able to work well with limited supervision

· Excellent organization and time management skills

· High level of computer proficiency

· A valid driver’s license with a clean driving record and access to reliable transportation

· Must be willing to travel between work sites

· Ability and willingness to transport program participants in the Neighborhood Program van