<h3>Job Description</h3>
Job Description
We are seeking a Call Center Representative to join our team!&nbsp;The representative will ensure that all applicants, recipients, spouses, attorneys, or other representative members receive extraordinary service when communicating with the company&nbsp;via phone, fax, written correspondence, or email.&nbsp;The representative may&nbsp;contact the recipient by phone or mail and, in each communication, provide empathetic and efficient service.&nbsp;
Responsibilities:
<ul>
<li>Handle customer inquiries and complaints</li>
<li>Troubleshoot and resolve&nbsp;product issues and concerns</li>
<li>Document and update&nbsp;customer records based on&nbsp;interactions</li>
<li>Develop and maintain a knowledge&nbsp;base of the evolving products and services</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>1+ years of call center experience&nbsp;</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
</ul>