Job Description
Job Description
Are you a customer-oriented professional with strong technology skills seeking a dynamic role in a clinical setting? We are seeking a Clinical Secretary to join our healthcare team, where you will play a key role in supporting daily patient and provider operations. This is an excellent opportunity for candidates with healthcare administrative experience, a knack for multitasking, and a passion for delivering excellent service.
Key Responsibilities:
- Serve as the first point of contact for patients, providing warm, professional, and responsive customer service.
- Schedule appointments and manage patient information using EPIC or similar EMR systems.
- Answer and triage phone calls, using effective listening and professional telephone etiquette.
- Accurately process and direct inquiries from patients, providers, and staff.
- Coordinate administrative tasks, ensuring timeliness and accuracy in a fast-paced environment.
- Uphold confidentiality and follow clinic protocols at all times.
Required Skills and Abilities:
- Demonstrated ability to deliver exceptional customer service, with strong verbal and interpersonal communication.
- Excellent organizational skills; able to prioritize and manage multiple tasks efficiently.
- Proficiency with EPIC or similar Electronic Medical Record (EMR) systems in scheduling and information management.
- Strong communication, effective listening, and sound judgment skills.
- Ability to work independently, apply critical thinking, and resolve issues proactively.
Preferred Skills and Abilities:
- Knowledge of medical terminology and previous experience in a medical office or high-volume call center.
- Spanish-speaking (bilingual) skills are an advantage.
- Familiarity with Microsoft Excel and experience with multi-line telephone systems.
- Experience in specialty clinical environments such as oncology, cardiology, or dermatology, with exposure to specialized EPIC modules.
- Demonstrated flexibility and ability to adapt to changing work demands.
Top Must-Have Skills:
- Exceptional customer service.
- EPIC or prior EMR experience (strongly preferred).
- Effective communication skills—call center or customer service representative experience valued.
- Spanish bilingual skills are a plus but not required.
Personality Fit:
- Independent worker who takes initiative.
- Tech-savvy and eager to learn new tools.
- Flexible and adaptable, able to thrive in fast-changing clinical environments.
• At least 3 years of experience as a Medical Secretary or in a similar role.
• Proficiency in electronic medical record systems such as MEDENT, Epic EMR, or similar platforms.
• Strong communication skills, including the ability to interact professionally with diverse populations.
• Knowledge of basic medical terminology and office procedures.
• Experience in medical billing and scheduling processes.
• Spanish language proficiency is preferred but not required.
• Ability to multitask and prioritize effectively in fast-paced environments.
• Familiarity with Microsoft Excel and other basic office software tools.