<h3>Job Description</h3>
<p>Job Description
<p>We are seeking a Customer Service / Shift Leader to join our&nbsp;team!&nbsp;You will be responsible for overseeing and coordinating the activities of the retail&nbsp; team.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Supervise team of retail workers</li>
<li>Adjust daily schedule for shift personnel to&nbsp;ensure optimal&nbsp;efficiency</li>
<li>Train and evaluate employees&nbsp;</li>
<li>Track&nbsp;monthly results and trends for business forecasting</li>
<li>Resolve escalated customer complaints&nbsp;</li>
</ul>
<p>​<strong>Qualifications:</strong></p>
<ul>
<li>Previous experience in retail, customer service, or other related fields</li>
<li>Ability to thrive in a fast-paced&nbsp;environment</li>
<li>Excellent written and communication skills</li>
<li>Strong leadership qualities</li>
</ul>
<p>Company DescriptionDunkin Donuts Franchise<br />
<h3>Company Description</h3>
<p>Dunkin Donuts Franchise</p>
