Job Description
Job Description
Customer Service Representative
Job Summary
Provides customer service and resolves issues by offering solutions, explanations and options.
General Accountabilities
Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
Identifies and prioritizes problems and issues related to service area.
Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Ensures that appropriate changes were made to resolve customers' problems.
Refers unresolved customer issues to designated departments for further investigation.
Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*The company reserves the right to add or change duties at any time.
Job Qualifications
Education: High school diploma or equivalent
Experience: 1-2 years of related experience
Skills
Excellent verbal and written communicationService orientationCritical thinkingActive listening